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Communications and media in Australia: Supply and use of services 2019–20

This report provides information on the delivery of telecommunication, broadcasting and digital platform services in Australia from 1 July 2019 to 30 June 2020. The report highlights the ever-increasing use of products and services delivered by the communications and media sectors in Australia.

Active NBN services


7.44 million active NBN services in June 2020.

Fixed-line phones (voice calls)

Fixed-line phones

(voice calls)

9.6 billion call minutes in 2019–20, down by half from 2015–16.

Data downloaded

Data downloaded

8.2 million terabytes of data downloaded over fixed-line and mobile services in the 3 months to June 2020, compared to 6 million terabytes a year earlier.

Subscription video on demand

Subscription video

on demand

77% of Australian households now have at least one SVOD service, compared to 61% in 2017.

Social networking

Social networking

72% of Australians used a social media platform in 2020, with an average of 4 social networking sites.

Digital platforms

Digital platforms

Using Google and Facebook make up approximately 40% of Australians’ time spent online.

The report is part of the Communications and media in Australia series.

About the report

This report replaces Chapter 1 from our previously published communications report.

It is part of the ACMA research program, which provides evidence to inform our decision making.

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