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Action on interactive gambling: July to September 2019

Complaints received-Interactive gambling We looked into 118 enquiries and complaints
Investigations completed-Interactive gambling We completed investigations into gambling sites or apps 
Breach-Interactive gamblingWe found 4 breaches of the Interactive Gambling Act 2001 (IGA) 
Formal warning-Interactive gambling We made 2 referrals to the Department of Home Affairs for inclusion on the Movement Alert List (MAL)

Enquiries and complaints

Of the 118 enquiries and complaints we received, 82 (69%) were valid complaints that we could investigate under the IGA.

Enquiries and complaints July to September 2019

Make a complaint about a service you think is illegal.


We completed 8 investigations, including 3 into Australian wagering operators over credit betting provisions in the IGA (an ACMA compliance priority for 2019–20). These involved 9 gambling sites or apps.

We found 1 or more breaches of the IGA in 3 investigations. There were 4 findings of breaches:

  • 3 were for providing a prohibited interactive gambling service to Australian customers
  • 1 was for advertising a prohibited or unlicensed regulated interactive gambling service in Australia. 

Types of breaches

Pie chart of breaches of 3 prohibitied interactive gambling services and 1 advertising breach


Enforcement action



Referrals to the Department of Home Affairs for inclusion on the MAL


URLs reported to family-friendly filter providers


Education and awareness

We started an awareness campaign as part of our work to disrupt illegal offshore gambling.

This had 2 main goals:

  • to show people the risks of using illegal offshore gambling sites and the lack of protection they have
  • to inform Australians who might use offshore gambling sites that they are illegal. 

We directed people to an information pack on the ACMA website, including details on online gambling services, legal operators and the risks of using illegal gambling providers.

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