We looked into 118 enquiries and complaints
We completed 8 investigations into 9 gambling sites or apps
We found 4 breaches of the Interactive Gambling Act 2001 (IGA)
We made 2 referrals to the Department of Home Affairs for inclusion on the Movement Alert List (MAL)
Enquiries and complaints
Of the 118 enquiries and complaints we received, 82 (69 per cent) were valid complaints that we could investigate under the IGA.
Make a complaint about a service you think is illegal.
We completed 8 investigations, including 3 into Australian wagering operators over credit betting provisions in the IGA (an ACMA compliance priority for 2019–20). These involved 9 gambling sites or apps.
We found 1 or more breaches of the IGA in 3 investigations. There were 4 findings of breaches:
- 3 were for providing a prohibited interactive gambling service to Australian customers
- 1 was for advertising a prohibited or unlicensed regulated interactive gambling service in Australia.
Types of breaches
Referrals to the Department of Home Affairs for inclusion on the MAL
URLs reported to family-friendly filter providers
Education and awareness
We started an awareness campaign as part of our work to disrupt illegal offshore gambling.
This had 2 main goals:
- to show people the risks of using illegal offshore gambling sites and the lack of protection they have
- to inform Australians who might use offshore gambling sites that they are illegal.
We directed people to an information pack on the ACMA website, including details on online gambling services, legal operators and the risks of using illegal gambling providers.