The ACMA is seeking comments on amended rules that will govern Australia’s SMS ID Register when it commences from 15 December 2025.
An increasing number of telco customers are turning to the Telecommunications Industry Ombudsman for dispute resolution according to the latest ACMA quarterly customer complaints handling performance report.
TPG has been issued with a formal warning after it failed to notify Telstra —the entity responsible for the Triple Zero emergency call service— in a timely manner that an outage had affected emergency calls from its network.
Protections for telco consumers facing domestic and family violence will be a strong focus for the ACMA over the next 12 months.
Opticomm Pty Ltd has paid a $150,240 penalty for failing to adequately notify the ACMA of planned and completed broadband infrastructure installations for a number of real estate developments.
Tabcorp Holdings Limited (TAB) has been penalised $4,003,270 for sending more than 5,700 marketing messages to customers of its VIP program that broke Australia’s spam laws.
Victim-survivors of domestic and family violence will soon receive better support from their telco under new industry rules made by the ACMA.
The ACMA has found four wagering service providers – Buddybet, Ultrabet, VicBet and Topbet – breached rules that protect people who registered with BetStop – the National Self-Exclusion Register (NSER).
Telstra has committed to an independent review after it mistakenly disabled the connection to the emergency call relay service used by people with hearing and speech impairments.
Starlink has received a formal warning for failing to comply with telco industry rules relating to complaints record-keeping
