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Infringement notices

As part of our investigation and compliance activities we sometimes give infringement notices.

We may give an infringement notice under the Do Not Call Register Act 2006, Spam Act 2003, Telecommunications Act 1997, Broadcasting Services Act 1992, Telecommunications Regulations 2001 and Radiocommunications Regulations 1993.

Read more about infringement notices for telcos.

We have developed a guide to explain our approach to giving an infringement notice.

Infringement notices

Company/individual Description Date Media release
Woolworths Group Limited Sending marketing emails after consent was withdrawn and without an unsubscribe facility June 2020

Woolworths pays million-dollar penalty for spamming

Green Sales Pty Ltd Making telemarketing calls to numbers on the Do Not Call Register without consent, not ending the call when asked and not providing information at the start of the call May 2020

Queensland solar provider Green Sales given $50,400 penalty

Grand Group Pty Ltd

Making telemarketing calls to numbers on the Do Not Call Register without consent

March 2020

Solar telemarketing complaints halved

Suntech Solar (trading as Ausuntech Energy) Pty Ltd

Making telemarketing calls to numbers on the Do Not Call Register without consent

February 2020

Solar telemarketing complaints halved

Singtel Optus Pty Limited

Sending marketing emails and SMS after consent was withdrawn and without an unsubscribe facility

January 2020

Optus pays $504,000 for spamming Australians

Wyndham Destinations Asia Pacific Pty Ltd

Making telemarketing calls to numbers on the Do Not Call Register without consent and not ending the call immediately when asked

January 2020

Wyndham Destinations pays $159,600 for telemarketing breaches

Oneflare Pty Ltd

Sending marketing SMS without consent

November 2019

Oneflare pays $75,600 infringement notice for spamming

1st Energy Pty Ltd

Not having adequate contractual arrangements in place with call centres

October 2019

ACMA finds Energy Deal and 1st Energy in breach of telemarketing laws

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