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Consumer Consultative Forum

The Consumer Consultative Forum (CCF) is the ACMA’s key telco consumer advisory group.

The CCF brings together consumer organisations, the telco industry and government to examine issues that affect people who use mobiles, the internet and fixed-line telephones.

It provides a valuable opportunity for consumer organisations to work with industry and government and make a real difference. The CCF meets twice a year.

The CCF aims to:

  • bring together demand-side, supply-side, policy and regulatory interests on consumer issues
  • offer us perspectives on important issues affecting consumers, including consumers in vulnerable circumstances
  • provide networks to bring information to consumers about regulatory safeguards and initiatives.

Membership of the CCF

To give us informed and representative advice, the CCF fosters multiple perspectives on issues relating to communications services through a balanced membership of consumer organisations, industry organisations and regulators, and/or policy-makers.

It is chaired by a full-time member of the ACMA Authority and members are appointed by the ACMA. Membership comprises:

Consumer organisation representatives

  • up to 8 consumer organisation members who can represent the views of consumers (the consumer members)
  • Australian Communications Consumer Action Network

Representatives from industry bodies

  • Australian Mobile Telecommunications Association
  • Communications Alliance

Regulatory, government and ombudsman representatives

  • Australian Competition and Consumer Commission
  • Telecommunications Industry Ombudsman
  • Department of Infrastructure, Transport, Regional Development, Communications and the Arts

Current consumer members

As well as the Australian Communications Consumer Action Network, current consumer members are:

  • Consumer Policy Research Centre
  • NSW Business Chamber (Business NSW)
  • South Australian Council of Social Services
  • Western Community Legal Centre Limited (WEstjustice)
  • Consumer Action Law Centre
  • Isolated Children’s Parents’ Association of Australia

CCF terms of reference

The Terms of reference document contains details of the CCF’s operation and responsibilities:

More information

If you’re interested in learning more about the functions of the CCF or in membership, get in touch. Email or phone (03) 9963 6800.



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