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Broadcaster compliance with TV captioning obligations

All commercial, national and subscription TV licensees have captioning obligations they must comply with.

Commercial and national TV

Each year, commercial and national broadcasters must send us a report showing:

  • what percent of programs on primary channels had captions between 6am and midnight
  • the number of hours when technical problems prevented captioning
  • any exemptions or target reduction orders granted
  • why they didn't meet their obligations (if applicable) and what they have done to address this

This is the CAP05 report. It is a condition of their licence under the Broadcasting Services Act 1992.

We review their reports and publish them on this page.

You can complain to us if you believe one of the free-to-air TV channels has not provided:

  • enough hours of captioning
  • captioning that is readable, accurate and comprehensible, so that captions are meaningful to viewers

Network name

 

Issue

Licensee

Outcome

Publication Date

Contravention of licence condition at paragraph 7(1)(o) of Schedule 2 to the Broadcasting Services Act 1992 for failing to meet the requirements of the Broadcasting Services Television Captioning Standard 2013 Channel Seven Melbourne Pty Ltd The ACMA has accepted an enforceable undertaking from the  Licensee for breaching its licence condition. 21 April 2023

Contravention of licence condition at paragraph 7(1)(o) of Schedule 2 to the Broadcasting Services Act 1992 for failing to meet the requirements of the Broadcasting Services Television Captioning Standard 2013

Channel Seven Brisbane Pty Ltd

The ACMA has issued a remedial direction to the Licensee for breaching its licence condition.

2 March 2023

Contravention of licence condition at paragraph 7(1)(o) of Schedule 2 to the Broadcasting Services Act 1992 for failing to meet the requirements of the Broadcasting Services Television Captioning Standard 2013 Channel Seven Sydney Pty Ltd The ACMA has issued a remedial direction to the Licensee for breaching its licence condition. 2 March 2023

Subscription TV

Each year, subscription TV broadcasters must also send us a report showing:

  • what percent of total duration of programs transmitted was captioned for each category of service
  • any exemptions or target reduction orders granted
  • why they didn't meet the target (if applicable) and what they have done to address this

This is the CAP06 report. It is a condition of their licence under the Broadcasting Services Act 1992.

We review their reports and publish them on this page.

You can complain to us if you believe one of the subscription TV channels has not provided:

  • enough hours of captioning
  • captioning that is readable, accurate and comprehensible, so that captions are meaningful to viewers

Network name

Enforcement actions

Issue

Licensee

Outcome

Publication Date

Contravention of licence condition at paragraph 10(1)(eb) of Schedule 2 to the Broadcasting Services Act 1992 for failing to meet the annual captioning targets Telstra Pay TV Pty Ltd The ACMA has issued a remedial direction to the Licensee for breaching its licence condition. 6 April 2023

Contravention of licence condition at paragraph 10(1)(eb) of Schedule 2 to the Broadcasting Services Act 1992 for failing to meet the annual captioning targets

FetchTV Pty Ltd

The ACMA has issued a remedial direction to the Licensee for breaching its licence condition.

6 August 2020

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