Disclaimer: This webpage is currently under review, pending the introduction of new Government policy. Some content may not be current. You should not rely solely on this information.
Telephone or internet service providers
Your current service provider may be able to provide you with advice regarding the types of services it offers once the NBN is available in your area, and provide assistance with questions you may have regarding the process of moving to an NBN-based service. You should be able to find your service provider’s contact details on your billing statement, or on the company website.
You may choose any service provider operating in your area that offers the services you require through the NBN. Details of service providers in NBN activated areas are available on the NBN Co website. You may also receive other material directly from service providers at any time.
To keep track of the proposed timing for the NBN rollout in your area, you can view the NBN rollout map at www.nbnco.com.au/.
Details of NBN service providers operating in your area can be identified through the Find a Service Provider tool on the NBN Co website.
NBN enquiries and complaints should be directed to NBN Co on 1800 OUR NBN (1800 687626) or via the NBN Co website.
The NBN.gov.au website, maintained by the Department of Broadband, Communications and the Digital Economy, provides a range of information such as NBN rollout progression, benefits of connecting to the NBN and service costs that can help to answer any questions you may have about the NBN.
Telecommunications Industry Ombudsman (TIO)
The TIO is an independent dispute resolution service that aims to assist individuals and small businesses resolve complaints with their telephone or internet service provider. If you have a dispute about your NBN service with your telephone or internet service provider that you cannot resolve directly, contact the TIO. Contact the TIO by calling 1800 062 058 or lodge a complaint online via the TIO website.
The ACMA can assist with enquiries about the application of any of the regulations detailed above. Contact the ACMA by emailing firstname.lastname@example.org or use the ACMA’s contact information web page.
Please note however that the ACMA does not have any direct role in overseeing the NBN rollout and does not provide direct assistance to the public in connecting to the NBN, roll out enquiries should be directed to NBN Co. Individual telecommunications complaints should be directed to the TIO.