To reduce spam:
- don’t tick subscribe boxes when completing online forms
- check the fine print when entering online competitions
- look out for pre-checked boxes when you buy products or sign up for services
- improve your computer security with spam or advertising filters
Act to stop spam
To stop spam you may be able to:
- click unsubscribe at the bottom of an email if you think it's safe
- add a spam filter to your email account
- reply STOP or OPT OUT to a text message
- block the sender’s phone number in your phone settings
- contact your telecommunications provider for advice on spam filtering or phone blocking
Businesses must make it easy for you to unsubscribe from their marketing messages. If a business asks you to give extra personal information, or create or log into an account to unsubscribe, this may be illegal, and you can complain to us.
It could be a scam.
Political text messages
The Australian Communications and Media Authority is aware that text messages may be sent by political candidates and political parties during election campaigns. These messages are exempt from most spam rules.
The Spam Act 2003 only applies to commercial electronic messages – those that offer, advertise or promote goods or services. An electronic message which is seeking to influence your vote is not likely to be commercial in nature. If a message is not commercial, the sender does not need your permission to send it and does not need to include an unsubscribe option in the message.
More information about the regulation of bulk messages under electoral laws can be found here: https://www.aec.gov.au/about_aec/Publications/Backgrounders/authorisation.htm
More information about the spam rules can be found on our Website.
Complain or report spam to the ACMA
If you think someone has broken the spam rules, you can complain or report it to us.
This won't stop all messages but it may allow us to take action.
Make a complaint about spam
When you make a complaint, we will ask you for:
- a copy of the message content
- your details (or you can stay anonymous)
- a summary of your complaint
- permission for us to contact the sender
We will also ask if you have given the sender permission to send you messages before.
We will only contact you if we need more information. If your complaint is anonymous, it may limit what we can do.
After you make a complaint
After we review your complaint, we may contact the sender about their responsibilities under the Spam Act.
If the issue is serious or ongoing, we may investigate.
Find out about past spam investigations.
Our complaint handling standards
Our client service charter sets out how we seek to serve you, what you can expect when you contact us, and how we can serve you better.
If you’re not happy with the way we handle your complaint, you can contact the Commonwealth Ombudsman.
To report spam:
- Forward SMS or MMS spam to us on 0429 999 888. Standard message charges apply.
- Forward email spam to firstname.lastname@example.org. Don’t change the subject line or add any text. You should receive an auto-response to your email.
When you report spam, we do not register this as a complaint. It is a quick way to give us information about spam activity so we can identify spam trends and potential compliance issues.