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Use and experience of captioning: Consumer research to support the ACMA’s Captioning Quality Standard review

This report looks at consumer perceptions of captioning quality.

It examines deaf or hard-of-hearing Australians’ use of captioning, perceptions and expectations of the quality of captioning, and satisfaction with captioning quality on live and pre-recorded (closed) broadcast TV and non-broadcast content (such as paid streaming services).

The research was undertaken as part of our evidence-gathering for the Captioning Quality Standard review.

Read the accompanying consultation paper for the Captioning Quality Standard review.


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