Australians are increasingly using the internet for more of their daily activities, with industry continuing to support this internet-enabled communications environment. In particular, Australians are going over-the-top (OTT) with online communications and video services.
The report fulfills the ACMA's statutory reporting requirements under section 105 of the Telecommunications Act 1997 to report to the Minister for Communications on significant matters relating to the performance of carriers and carriage service providers, including consumer satisfaction, consumer benefits and quality of service.
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Report and related material
2 December 2015