We put in place rules for telcos to follow that protect you as an NBN customer.
Your telco must give you the right information before you buy an NBN plan
Learn the way telcos must deal with your NBN complaints
Your telco must ensure you aren't left without a working internet connection
Your telco must test that your new NBN service is working without any problems
How to deal with problems you are having with the NBN
Starlink has received a formal warning for failing to comply with telco industry rules relating to complaints record-keeping
Telco customers will be better informed during network outages under new rules made by the ACMA.
A new report has revealed the rankings of Australian telcos when it comes to customer complaint handling performance metrics.
