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Scam Alert: Telstra impersonation emails


Have you received an unexpected email from Telstra asking you to complete a form to avoid disruption or cancellation of your service? Be wary – it may be a scam!

The Australian Communications and Media Authority (ACMA) is aware of an emerging email scam that uses Telstra’s branding and advises recipients to complete a KYC (Know Your Customer) compliance form. The email falsely advises that this is required due to a new ACMA policy.

If you’ve received this email do not download or open the attachment or any links in the message.

If you are in any doubt about whether an email you have received from Telstra is genuine, contact Telstra via its publicly available contact details or verified app.

Telstra has more information about how to identify a legitimate email on their website.

If you believe you are victim of a cybercrime, go to ReportCyber at

Scammers target everyone. Learn more about how to protect yourself from phone scams on the ACMA website and make a report to Scamwatch.

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