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Action on interactive gambling: October to December 2019

Enquiries icon We looked into 134 enquiries and complaints
Investigations icon We completed 5 investigations into 7 gambling sites
Breach icon We found 7 breaches of the Interactive Gambling Act 2001 (IGA)
Formal warnings icon We issued 2 formal warnings
Block icon We referred 4 websites to internet service providers for blocking

Enquiries and complaints

Of the 134 enquiries and complaints we received, 115 (86%) were valid complaints that we could investigate under the IGA.

Chart showing valid and invalid enquiries and complaints


Make a complaint about a service you think is illegal.


We completed 5 investigations. One involved an Australian wagering operator over compliance with credit betting provisions in the IGA. This is an ACMA compliance priority for 2019 to 2020.

The investigations involved 7 gambling sites. We found 1 or more breaches of the IGA in 4 investigations. There were 7 findings of breaches:

  • 6 for providing a prohibited interactive gambling service to Australian customers
  • 1 for providing an unlicensed regulated interactive gambling service to Australian customers

Types of breaches 

Pie chart showing division between unlicensed and prohibited services


Learn more about protecting yourself from illegal gaming and wagering services.

Enforcement action

Action Number
Formal warnings issued 2
Websites referred to internet service providers for blocking  4
URLs reported to family-friendly filter providers 3

Our role

To raise awareness of the IGA and ensure people are complying with it, we work with many different bodies. These include:

  • international and local regulators
  • licensing authorities
  • service providers
  • sporting and racing organisations
  • other federal government agencies

Website blocking

We have started website blocking of services found to be in breach of the IGA.

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