The ACMA has published this guidance to support telcos in implementing the Telecommunications (Domestic, Family and Sexual Violence Consumer Protections) Industry Standard 2025.
The guidance:
- sets out our expectations for compliance with the Standard
- clarifies key concepts
- addresses questions raised by industry
- includes case studies to help telcos understand how to meet their obligations in practice.
Please note: This guidance is not a substitute for legal advice. It aims to help telcos meet their obligations in a way that prioritises consumer safety and security, and explains the ACMA’s expectations where telcos’ discretion applies.
