Action on content complaints and investigations: January to March 2025

	We completed 53 assessments
	Our assessments led to 21 investigations*
	We finalised 7 investigations
	There were 6 investigations with breach findings

*Note: Of the 21 investigations opened in the quarter, 9 investigations are into issues regarding the same program and will be part of one investigation report. Another 4 are considering the compliance of 4 licensees in relation to one broadcast and will form one investigation report.

The co-regulatory framework is set out in the Broadcasting Services Act 1992. It gives broadcasters the chance to respond to – and resolve – all complaints about alleged breaches of broadcasting codes before we get involved. 

If the complainant:

• has been to the broadcaster and isn’t satisfied with the response
• has not received a response

we assess their complaint to decide if we investigate.

We also assess all complaints that allege a breach of licence conditions and standards.
 

Assessment decisions

Assessment decisions by sector

Investigations finalised

Investigations finalised by sector

Average time taken to finalise closed investigations, as at 31 March 2025

The table below shows finalised broadcasting investigations and the relevant provisions. Breaches found are shown in bold and links to investigation reports are in the first column.

Note: At the time of publishing, two finalised investigations are yet to be published while we consider enforcement action. This report will be updated if required.