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Action on content complaints and investigations: January to March 2022

Accessed broadcast matters

We completed 30 assessments

Commenced investigations

Our assessments led to 1 investigation

Finalised invetigations

We finalised 5 investigations

Breach finding

There were 3 investigations with breach findings



The co-regulatory framework set out in the Broadcasting Services Act 1992 allows broadcasters to respond to and resolve all complaints about alleged breaches of broadcasting codes of practice before we become involved. We operate as a complaints-handling escalation body for complaints not resolved by broadcasters. At that point, we conduct a complaint assessment to decide whether to investigate further.

We assess all complaints that allege a breach of broadcasting codes of practice where the complainant has been to the broadcaster and is not satisfied with the response or has not received one.

We also assess all complaints that allege a breach of licence conditions, standards or the online content service provider rules.

Assessment decisions

Assessment decisions


Assessment decisions by sector

Assessment decisions by sector


Investigations finalised

Investigations finalised


Investigations finalised by sector

Investigations finalised by sector


Average time taken to finalise closed investigations as at 31 March 2022

Average time taken to finalise closed investigations as at 31 March 2022

Provisions investigated

We receive and investigate complaints about:

  • licence conditions
  • program standards
  • codes of practice
  • online content rules.

Broadcasting codes of practice investigations usually assess a broadcast against more than one provision of the relevant code.

The table below shows finalised broadcasting investigations and the relevant provisions. Breaches found during this period are shown in bold. Links to investigation reports are made available once a report is published.


Investigation number

Date of broadcast / broadcaster


Provisions investigated

Provisions of the ABC Code of Practice (and associated standards) 2019



Australian Broadcasting Corporation

Allegation that an episode of Q&A about conflicts between Israel and Palestinians in Gaza lacked accuracy and impartiality.

  • 2.1: Accuracy
  • 4.1: Due impartiality
  • 4.2: Diversity of perspectives
  • 4.5: Do not unduly favour one perspective

Provisions of Schedule 2 of the BSA



Multicultural Radio & TV Association of WA Inc

Allegations that a community broadcaster was not encouraging participation in its operations and programming.

  • 9(2)(c)(i): Encouraging participation in operations
  • 9(2)(c)(ii): Encouraging participation in selection and provision of programs

Provisions of the SBS Codes of Practice 2013 (revised July 2019)



Special Broadcasting Service Corporation

Allegation that a program about Adolf Hitler’s last year was inappropriate for broadcast at a PG classification.

  • 4: Classification

Provisions of Part 9D of the BSA


2 November 2020 and 28 November 2020

Channel Seven Sydney Pty Ltd

Allegation that the captioning service for the program broadcast on 2 November 2020 and 28 November 2020 was inadequate.

  • 130ZR(1)(a): Provide a captioning service for programs transmitted on main channel between 6am and midnight daily.
  • 130ZZA(4): Commercial TV broadcaster to comply with the captioning standard.
Provisions of the Commercial Television Industry Code of Practice 2015 (revised 2018)


TCN Channel Nine Pty Ltd

Broadcast of a gambling advertisement during a live sporting event.
  • Appendix 3, Cl 3.1: Gambling advertisements not permitted before 8.30 pm


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