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Action on content complaints and investigations: April to June 2020

Assessed matters

We assessed 44 matters

Commence investigation

We commenced 11 investigations

Finalised investigation

We finalised 7 investigations 

Breach findings

There were 4 investigations with breach findings


Decisions to investigate

We consider every complaint we receive and assess whether to investigate.

Number of matters / investigations

Figure 1

Investigations commenced or declined by sector

Figure 2

Investigations finalised

Figure 3

Investigations finalised by sector

Figure 4

Average time taken to finalise closed investigations as at 30 June 2020

Figure 5

Provisions investigated

The ACMA receives and investigates complaints about a variety of licence conditions, program standards and codes of practice. Broadcasting codes of practice investigations usually assess a broadcast against more than one provision of the relevant code.

The following table shows finalised investigations and the relevant provisions. Breaches found during this period are shown in bold.

Broadcasting investigations finalised during the quarter (breaches in bold).

Investigation number Date of broadcast / broadcaster Description Provisions investigated

Provisions of the Commercial Television Industry Code of Practice 2015 (revised 2018)


9/07/2019: Queensland Television Ltd (Nine Network)

Allegation that Nine News report about an accused sex offender lacked accuracy and breached privacy.

  • 3.3: Accuracy
  • 3.5: Privacy


30/07/2019 & 31/07/2019: Channel Seven Brisbane Pty Limited

Allegation that Seven News report about the Queensland Building and Construction Commission lacked accuracy and impartiality, and breached privacy.

  • 3.4: Impartiality
  • 3.5: Privacy


21/09/2019: Channel Seven Adelaide Pty Ltd

Allegation that film Miss Peregrine's Home for Peculiar Children was incorrectly classified and had no classification symbol or prominent consumer advice given.

  • 2.1: Classification - general rules

  • 2.5: Classification viewer information

Provisions of the National Broadcaster (ABC and SBS) codes


24/06/2019: ABC

Allegation that Four Corners report ‘Extinction Nation’ about endangered species in Australia lacked accuracy and impartiality.

  • 2.1: Accuracy
  • 4.1: Impartiality

Provisions of the Subscription Broadcast Television Codes of Practice 2013


Foxtel Cable Television Pty Limited

Alleged streaming of 3 gambling advertisements in conjunction with a live sporting event.

  • Clause 2 of Appendix A: Betting Advertising during Play

Provisions of the Commercial Radio Code of Practice March 2017 (Revised 2018)


15/08/2019: Harbour Radio Pty Ltd (Macquarie Media)

Allegation that comments made by Alan Jones on the Alan Jones Breakfast Show:

  • advocated violence against the NZ PM Jacinda Ardern
  • incited serious contempt for women and Pacific Islanders
  • included inaccurate statements about Australia’s carbon emissions.
  • 2.1.1: Incite/encourage violence
  • 2.1.4: Incite hatred/serious contempt/severe ridicule on basis of gender
  • 2.1.4 incite hatred/serious contempt/severe ridicule on basis of ethnicity, nationality or race
  • 2.2: Decency
  • 3.2.1: Factual accuracy


31/05/2019: Radio 2GZ Pty Ltd

Allegation that during the Ray Hadley Morning Show, Mr Hadley threatened an individual.

  • 2.2: Decency
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