Skip to main content

Action on content complaints and investigations: October to December 2019

 Assessed matters

We assessed 39 matters

Commence investigation

We started 14 investigations

Finalised investigation

We finalised 11 investigations

Breach

There were 8 investigations with breach findings

 

Decisions to investigate

We consider every complaint we receive and assess whether to investigate.

Number of matters / investigations

Figure 1

Investigations commenced or declined by sector

Figure 2

Investigations finalised

Figure 3

Investigations finalised by sector

Figure 4

Average time taken to finalise closed investigations as at 31 December 2019

Figure 5

Provisions investigated

The ACMA receives and investigates complaints about a variety of licence conditions, program standards and codes of practice. Broadcasting codes of practice investigations usually assess a broadcast against more than one provision of the relevant code.

The following table shows finalised investigations and the relevant provisions. Breaches found during this period are shown in bold.

Broadcasting Investigations finalised (breaches in bold)

Investigation number

Broadcaster

Program / issue

Provisions investigated

Provisions of the Commercial Television Industry Code of Practice 2015 (revised 2018)

BI-484

28/02/2019: Queensland Television Ltd (Nine)

A Current Affair

  • 3.3.1: accuracy and fairness
  • 3.5.1: privacy
  • 7.3.1: complaint handling

BI-523

3/02/2018: Channel Seven Brisbane Pty Limited (Seven)

Seven News Brisbane

  • 3.5.1: privacy

Provisions of the Commercial Radio Code of Practice March 2017 (revised 2018)

BI-485

22/11/2019 & 23/11/2019: Bass Radio Pty Limited (LAFM)

Tasmania Talks

  • 2.2: decency
  • 3.2.1: accuracy
  • 3.2.3: viewpoints
  • 3.4: corrections

Provisions of the Community Radio Broadcasting Codes of Practice 2008

BI-522

25/06/2019: Orana Broadcasters Inc (DCFM 88.9)

Mornings with Richard Mutton

  • 3.3: incite, vilify, demean
  • 3.6: accuracy

Provisions of Schedule 2 to the BSA

BI-508

2/07/19: Curtin University of Technology

Advertisements and sponsorship time limit

  • 9(1)(b): will not broadcast advertisements
  • 9(3)(b): will not exceed 5 minutes per hour of sponsorship announcements

BI-509

20/05/19–2/06/19: Queensland Remote Aboriginal Media (Aboriginal Corporation)

Advertisements and sponsorship time limit

  • 9(1)(b): will not broadcast advertisements
  • 9(3)(b): will not exceed 5 minutes per hour of sponsorship announcements

BI-510

18/03/19–29/03/19: Wagga Wagga Community Inc

Advertisements and sponsorship time limit

  • 9(1)(b): will not broadcast advertisements
  • 9(3)(b): will not exceed 5 minutes per hour of sponsorship announcements

BI-512

6/07/19: Greater Bendigo Community Radio Inc

Advertisements

  • 9(1)(b): will not broadcast advertisements

 

BI-514

22/06/19: Whitehorse Boroondara Community Radio Inc

Advertisements, and sponsorship time limit

  • 9(1)(b): will not broadcast advertisements
  • 9(3)(b): will not exceed 5 minutes per hour of sponsorship announcements

BI-532

16/09/2019: Channel Seven Sydney Pty Ltd

Captioning in three segments of Highway Patrol

  • ss130ZR(1): captioning standards
  • 7(1)(o): comply with rules and standards related to captioning

Online content investigations finalised during quarter (breaches in bold)

Investigation number

Online content provider

Short description

Provisions investigated

Broadcasting Services (Online Content Service Provider Rules) 2018

BI-506

9Now app / Nine Entertainment Co Pty Limited

Gambling advertising

  • Section 12: prohibition of gambling promotional content
  • Section 15: restrictions on other gambling promotional content
  • Section 21: record keeping
Back to top
FEEDBACK