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Action on content complaints and investigations: January to March 2020

Assessed matters

We assessed 46 matters

Commence investigation

We started 3 investigations

Finalised investigation

We finalised 11 investigations


There were 5 investigations with breach findings


Decisions to investigate

We consider every complaint we receive and assess whether to investigate.

Number of matters / investigations

Figure 1

Investigations commenced or declined by sector

Figure 2

Investigations finalised

Figure 3

Investigations finalised by sector

Figure 4

Average time taken to finalise closed investigations as at 31 March 2020

Figure 5

Provisions investigated

The ACMA receives and investigates complaints about a variety of licence conditions, program standards and codes of practice. Broadcasting codes of practice investigations usually assess a broadcast against more than one provision of the relevant code.

The following table shows finalised investigations and the relevant provisions. Breaches found during this period are shown in bold.

Broadcasting Investigations finalised (breaches in bold)

Investigation number



Provisions investigated

Provisions of the Commercial Television Industry Code of Practice 2015 (revised 2018)


22/05/2019: Channel Seven Queensland Pty Limited

 Seven News


24/05/2019: Queensland Television Ltd (Nine Network0

Nine News


27/07/2019: TCN Channel Nine Pty Ltd

M classified film was incorrectly scheduled


9/10/2019: Network Ten (Sydney) Pty Ltd

Studio 10

Provisions of the National Broadcaster (ABC and SBS) codes


12/05/2019 & 01/09/2019: ABC

Privacy and undue distress to victims

Licence conditions under the Radiocommunications Licence Conditions (Broadcasting Licence) Determination 2015 (the LCD) and Schedule 2 the Broadcasting Service Act 1992 (the BSA)


Kibela Pty Ltd (as trustee for the Mars Family Trust)

Allegation that an open narrowcaster was providing a commercial radio broadcasting service

Provisions of Schedule 2 to the BSA


Clarence Valley Christian Broadcasters

Community interest


Noosa District Community FM Radio Association Inc

Community participation

  • 9(2)(c)(ii): encouraging participation in selection and provision of programs


3/09/19 & 6/09/19: Peninsula Community Broadcasters Inc


  • 9(1)(b): will not broadcast advertisements


3/09/19 & 6/09/19: Peninsula Community Broadcasters Inc


  • 9(1)(b): will not broadcast advertisements


17/09/2019: Radio 6PR Perth Pty Ltd

Tobacco advertising

  • 8(1)(a): prohibition on tobacco advertising
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