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Investigations into telco providers 2010-2016

We gather information from stakeholders, conduct audits and investigate ongoing issues.

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Service Provider Outcome of the investigation Report published
Crunch Networks Pty Ltd Formal warning 

Chapter 9: Code Compliance and Monitoring

Clause 9.1 (registration with Communications Alliance for code compliance and monitoring)

 
Novatel Telecommunications Pty Ltd (T/A NetCube) Direction to comply with Chapter 8 of the TCP Code 

Chapter 8: Complaint Handling

Clauses 8.2 and 8.4 (managing and keeping records of complaints), and Clause 6.9 (credit management for disputed amounts)

 
Total Group Pty Ltd Direction to comply with clauses 3.2 and 4.1 of the TCP Code 

Chapter 3: General Rules

Clause 3.2 (providing information for consumers that is clear, accurate and free from material omissions)

Chapter 4: Consumer Sales, Service and Contracts

Clause 4.1 (providing information about telecommunications offers)

 
Aero Telecom Pty Ltd Formal warning

Chapter 9: Code Compliance and Monitoring

Clause 9.4 (providing compliance statements to Communications Compliance)

 
Ecopost Pty Ltd Formal warning

Chapter 9: Code Compliance and Monitoring

Clause 9.4 (providing compliance statements to Communications Compliance)

 
Encoo Pty Ltd Formal warning

Chapter 9: Code Compliance and Monitoring

Clause 9.4 (providing compliance statements to Communications Compliance)

 
Escapenet Pty Ltd Formal warning

Chapter 9: Code Compliance and Monitoring

Clause 9.4 (providing compliance statements to Communications Compliance)

 
FaktorTel Pty Ltd Formal warning

Chapter 9: Code Compliance and Monitoring

Clause 9.4 (providing compliance statements to Communications Compliance)

 
Globalgig Australia Pty Ltd Formal warning

Chapter 9: Code Compliance and Monitoring

Clause 9.4 (providing compliance statements to Communications Compliance)

 
GPK Group Pty Ltd Formal warning

Chapter 9: Code Compliance and Monitoring

Clause 9.4 (providing compliance statements to Communications Compliance)

 
IS Telecoms Pty Ltd Formal warning

Chapter 9: Code Compliance and Monitoring

Clause 9.4 (providing compliance statements to Communications Compliance)

 
LB & GL Rodda Pty Ltd Formal warning 

Chapter 9: Code Compliance and Monitoring

Clause 9.1 (registration with Communications Alliance for code compliance and monitoring) and Clause 9.4 (providing compliance statements to Communications Compliance)

 
NETSIP Pty Ltd Formal warning

Chapter 9: Code Compliance and Monitoring

Clause 9.4 (providing compliance statements to Communications Compliance)

 
Roggle Pty Ltd Formal warning

Chapter 9: Code Compliance and Monitoring

Clause 9.4 (providing compliance statements to Communications Compliance)

 
Sprint Telco Group Pty Ltd Formal warning

Chapter 9: Code Compliance and Monitoring

Clause 9.4 (providing compliance statements to Communications Compliance)

 
V4 Telecom Pty Ltd Formal warning

Chapter 9: Code Compliance and Monitoring

Clause 9.4 (providing compliance statements to Communications Compliance)

 
Yomojo Pty Ltd Formal warning

Chapter 9: Code Compliance and Monitoring

Clause 9.4 (providing compliance statements to Communications Compliance)

 
Australian Power Control Systems Pty Ltd Direction to comply with clauses 6.11, 9.1 and 9.4 of the TCP Code 

Chapter 6: Credit and Debt Management

Clause 6.11 (financial hardship policy)

Chapter 9: Code Compliance and Monitoring

Clause 9.1 (registration with Communications Alliance for code compliance and monitoring) and Clause 9.4 (providing compliance statements to Communications Compliance)

 
Beyontel Pty Ltd Direction to comply with clauses 4.1.1, 6.11, 9.1 and 9.4 of the TCP Code 

Chapter 4: Consumer Sales, Service and Contracts

Clause 4.1.1 (providing summary of telecommunications offer)

Chapter 6: Credit and Debt Management

Clause 6.11 (financial hardship policy)

Chapter 9: Code Compliance and Monitoring

Clause 9.1 (registration with Communications Alliance for code compliance and monitoring) and Clause 9.4 (providing compliance statements to Communications Compliance)

 
Bytecard Pty Ltd Direction to comply with Clause 9.4 of the TCP Code

Chapter 9: Code Compliance and Monitoring

Clause 9.4 (providing compliance statements to Communications Compliance)

 
Rojan Australia Pty Ltd Direction to comply with clauses 4.1.1, 6.11, 9.1 and 9.4 of the TCP Code 

Chapter 4: Consumer Sales, Service and Contracts

Clause 4.1.1 (providing a summary of telecommunications offer)

Chapter 6: Credit and Debt Management

Clause 6.11 (financial hardship policy)

Chapter 9: Code Compliance and Monitoring

Clause 9.1 (registration with Communications Alliance for code compliance and monitoring) and Clause 9.4 (providing compliance statements to Communications Compliance)

 
Teleforce Pty Ltd Direction to comply with clauses 6.11, 9.1 and 9.4 of the TCP Code 

Chapter 6: Credit and Debt Management

Clause 6.11 (financial hardship policy)

Chapter 9: Code Compliance and Monitoring

Clause 9.1 (registration with Communications Alliance for code compliance and monitoring) and Clause 9.4 (providing compliance statements to Communications Compliance)

 
V Telecom Pty Ltd Direction to comply with clauses 4.1.1, 6.11, 9.1 and 9.4 of the TCP Code

Chapter 4: Consumer Sales, Service and Contracts

Clause 4.1.1 (providing summary of telecommunications offer)

Chapter 6: Credit and Debt Management

Clause 6.11 (financial hardship policy)

Chapter 9: Code Compliance and Monitoring

Clause 9.1 (registration with Communications Alliance for code compliance and monitoring) and Clause 9.4 (providing compliance statements to Communications Compliance)

 
Digital Technologies & Telecommunications Pty Ltd Direction to comply with section 132 of the TCPSS Act (failure to comply with a Telecommunications Industry Ombudsman decision)  
Lycamobile Pty Ltd Direction to comply with TCP Code Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance)  
iTalkBB Australia Pty Ltd Infringement notice, Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance)  
Exceed Connect Infringement notice, Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance)  
David John Esmonde trading as Aunix Infringement notice, Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance)  
Amnet Broadband Pty Ltd Formal warning, Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance)  
Arcon Communications Pty Ltd Formal warning, Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance)  
Australian Power Control Systems Pty Ltd Formal warning, Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance)  
Blue Telecom Pty Ltd Formal warning, Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance)  
Call Central Formal warning, Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance)  
Christmas Island Internet Administration Limited Formal warning, Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance)  
Julie Veronica Foye Formal warning, Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance)  
Cody Glen Heit Formal warning, Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance)  
Highway Internet Services Pty Ltd Formal warning, Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance)  
Infinit Telecommunications Pty Ltd Formal warning, Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance)  
Jimojo Pty Ltd Formal warning, Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance)  
Gary Martin Mahnkoph Formal warning, Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance)  
Melbourne PC User Group Inc. Formal warning, Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance)  
Novatel Telecommunications Pty Ltd Formal warning, Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance)  
Pluris Networks Pty Ltd Formal warning, Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance)  
Rebtel Services S.a.r.l Formal warning, Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance)  
ReddeNet Pty Ltd Formal warning, Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance)  
Supercheap Telco Pty Limited Formal warning, Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance)  
Telco4u Pty Ltd Formal warning, Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance)  
The Trustee for Kommunique trust Formal warning, Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance)  
Vintek Pty Ltd Formal warning, Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance)  
Vocal Channels Pty Ltd Formal warning, Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance)  
We Solve It Pty Ltd Formal warning, Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance)  
Wire Networks Pty Ltd Formal warning, Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance)  
AussieSim Pty Ltd Direction to comply with TCP Code Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance)  
Btel Communications Pty Ltd Direction to comply with TCP Code Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance)  
Datawave Internet Pty Ltd Direction to comply with TCP Code Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance)  
Golden IT Pty Ltd Direction to comply with TCP Code Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance)  
Harbour Of Technology Pty Ltd Direction to comply with TCP Code Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance)  
MVoice Pty Ltd Direction to comply with TCP Code Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance)  
LBM Australia Direction to comply with section 128(1) of the TCPSS Act  
Netfast Communications Pty Ltd Infringement Notice, Section 128 (TIO scheme membership)  
Live Connected Pty Ltd Breach of clause 6.4.1(a) of the Telecommunications Consumer Protections Code C628:2012 December 2015
Vaya Pty Ltd  Breach of clause 6.4.1(a) of the Telecommunications Consumer Protections Code C628:2012 December 2015
Southern Phone Company Limited Breach of clause 4.6.3 of the Telecommunications Consumer Protections Code C628:2012, clause 5.12 of the Integrated Public Number Database (IPND) Industry Code C555:2008 and subsection 101(1) of the Telecommunications Act 1997 June 2015
Tele-Talk Pty Ltd Breach of clause 6.4.1(a) of the Telecommunications Consumer Protections Code C628:2012 June 2015
SoleNet Pty Ltd  Breach of clauses 7.2, 7.3, 7.4 and 7.8 of the Telecommunications Consumer Protections Code C628:2012  May 2015
Business Class Telecom Breach of clauses 4.3.6, 7.2.1, 7.3.1, 7.4.1 and 7.8.1 of the Telecommunications Consumer Protections Code C628:2012.  February 2015
Sure Telecom Pty Ltd  Breach – clauses 4.1.1, 4.3.1, 4.3.2, 4.3.3, 4.3.4, 4.3.5, 4.3.6, 7.2.1, 7.3.1 and 7.4.1 of the Telecommunications Consumer Protections Code C628:2012   October 2014
Dodo Services Pty Ltd Breach of clause 6.5.2 of the Telecommunications Consumer Protections Code C628:2012 June 2014
Telco Service Holdings Pty Ltd Breach of clause 4.6.3 of the Telecommunications Consumer Protections Code May 2014
Lycamobile Pty Ltd Breach - clause 6.4.1 of the Telecommunications Consumer Protections Code C626:2007, Breach – clause 5.5.1 of the Telecommunications Consumer Protections Code C628:2012 May 2014
Telstra Corporation Ltd Breach of clause 4.6.3, Telecommunications Consumer Protections Code C628:2012 Mar 2014
Telstra Corporation Ltd Breaches of several regulatory requirements related to the consultation process undertaken on eight payphone removals. Jan 2014
Live connected Pty Ltd Breaches of clauses 5.7.1(c), 6.9.1(a) and 8.2.1(a)(v) Jan 2014
UTel Networks Pty Ltd Breaches of various clauses of Chapter 3, 4, 7 and 8 of the Telecommunications Consumer Protections Code C628:2012 Jan 2014
Gazal Telecom Australia Pty Ltd Breaches of clauses 4.3.5(b), 4.3.5(d), 4.4.3(a), 7.3.1(g), 7.4.1(a)(ii) and 7.4.1(a)(iv) of the Telecommunications Consumer Protections Code C628:2012 Jan 2014
Telcomo Pty Ltd Breaches of clauses 4.1.3(j), 4.3.1, 4.3.1(a),4.3.1(b), 4.3.2, 4.3.3(a), 4.3.4(a), 4.3.5(b),4.3.5(d),7.2.1(a), 7.3.1(a) and 7.3.1(g), of the Telecommunications Consumer Protections Code C628:2012 Jan 2014
Telstra Corporation Ltd Breach - clause 6.4.1 of the Telecommunications Consumer Protections Code C628:2007 Aug 2013
Telstra Corporation Ltd Compliance with clause 8.2.1(a)(xiii) of the Telecommunications Consumer Protections Code C628:2012 July 2013
Optus Mobile Pty Ltd Compliance with clause 8.2.1(a)(xiii) of the Telecommunications Consumer Protections Code C628:2012 July 2013
Vodafone Network Pty Ltd and Vodafone Pty Ltd Compliance with clause 8.2.1(a)(xiii) of the Telecommunications Consumer Protections Code C628:2012 July 2013
AAPT Ltd Breach - clause 6.8.1 of the Telecommunications Consumer Protections Code C628.2007 April 2013
Nodus Internet Pty Ltd Breach - section 128 of the Telecommunications (Consumer Protection and Service Standards) Act 1999 November 2012
Funnel Web Internet Service Provider Breach - section 128 of the Telecommunications (Consumer Protection and Service Standards) Act 1999 November 2012
Wobygong Pty Ltd Breach - clauses 8, 9, 10(b), 10(d), 17, and 19 of Schedule 3 of the Telecommunications  Act 1997 and s4.11 and s4.27 of the Telecommunications Code of Practice 1997 November 2012
Telstra Corporation Ltd Breach - clause 6.8.1 of the Telecommunications Consumer Protections Code C628.2007 June 2012
Vodafone Pty Ltd Breach - clauses 9.1.1(e), 9.1.8, 3.2.1, 4.2.4(a)(iii) and 6.8.1 of the Telecommunications Consumer Protections Code December 2011
Vodafone Network Pty Ltd Breach - clauses 9.1.1(e), 9.1.8, 3.2.1, 4.2.4(a)(iii) and 6.8.1 of the Telecommunications Consumer Protections Code December 2011
Seven Network (Operations) Ltd Breach - subclauses 3.1.2(d)(i), 3.2.2,3.2.4(c) and 4.1.3(e) of the Mobile Premium Services Industry Code October 2011
Azspa Pty Ltd Breach - subclauses 5.1.8 and 7.1.3(a)(ii) of the Mobile Premium Services Industry Code December 2010
Jada Mobile Services Ltd Breach - subclauses 4.1.3(c), 4.1.3(i), 4.1.5(b), 4.4.2(d), 4.4.3(a)(iii)(D), 4.4.9 and 7.1.3(a)(ii) of the Mobile Premium Services Industry Code December 2010
Elysium Hills Pty Ltd Breach - subclauses 3.1.2(d)(i), 3.1.2(d)(ii), 3.2.4(b)(ii), 3.2.4(c), 3.3.3(c), 4.1.1(c) and 4.1.1(d) of the Mobile Premium Services Industry Code November 2010
AO Australia Online Breach - subclauses 3.1.2(a)(i)(B), 3.1.2(a)(ii), 3.1.2(a)(iii), 3.1.2(d)(i), 3.1.2(d)(ii), 3.1.8, 3.1.9, 3.1.11, 3.2.4(a)(ii), 3.2.4(b)(i), 3.2.4(b)(ii), 3.2.4(c), 3.3.3(b), 3.3.3(b)(ii), 3.3.3(c), 3.3.3(e), 4.1.3(c), 4.1.3(f), 4.1.3(i), 4.1.5(b), 4.1.6(a), 4.1.7, 4.4.3(b), 4.4.6(c), 4.4.9, 5.1.8, and 7.2.5 of the Mobile Premium Services Code November 2010
Nine Network Australia Breach - subclause 3.1.2(d)(i) of the Mobile Premium Services Code November 2010
Mobile Finger Pty Ltd Breach - subclauses 3.1.2(a)(viii), 3.2.3(c)(i), 4.1.1(c) and 4.1.1(d) of the Mobile Premium Services Code November 2010
Singtel Optus Pty Ltd Breach - subclauses 3.1.2(a), 3.1.2(d)(i), 3.2.3(b)(i) of the Mobile Premium Services Code October 2010
Storacall Technology Pty Ltd Breach - subclauses 3.1.2(a)(ii), 3.1.2(d)(i), 3.2.4(b)(i), 3.2.4(c), 3.3.3(b) and 3.3.3(e) of the Mobile Premium Services Code October 2010
Switchfire Pty Ltd Breach - subclauses 3.1.2(d)(ii), 3.1.9(b), 3.2.3(b)(ii), 3.2.4(b)(ii), 3.3.3(e) of the Mobile Premium Services Code August 2010
Prime Focus Enterprises Pty Ltd Breach - subclause 3.1.2(d)(i) of the Mobile Premium Services Code August 2010
Omnicall Australia Pty Ltd Breach - subclause 3.1.2(d)(i) of the Mobile Premium Services Code July 2010
SMS Central Australia Pty Ltd Breach - subclauses 3.1.2(d)(i), 3.2.4(c), 4.1.1(c), 4.1.1(d), 4.1.2(a) and 4.1.2(b) of the Mobile Premium Services Code June 2010
Prime Focus Enterprises Pty Ltd Breach - subclauses 3.1.2(d)(i), 4.1.1(c) and 4.1.1(d) of the Mobile Premium Services Code June 2010
Global One Mobile Entertainment Pty Ltd Breach - subclause 3.3.3(d) of the Mobile Premium Services Code June 2010
Seven Network (Operations) Limited Breach - subclauses 3.1.2(d)(i), 3.2.2 and 3.2.3(a) of the Mobile Premium Services Code June 2010
Crystal's Gifted Psychics Pty Ltd Breach - subclauses 3.1.2(d)(i); 4.1.1(c), and 4.1.1(d) of the Mobile Premium Services Code June 2010
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