Proposal to amend the ECS Determination

Some mobile phones may not be able to connect to Triple Zero in the Australian environment. To address issues with this, the Minister for Communications made the Australian Communications and Media Authority (Emergency Call Service Determination) Direction 2024. 

View the explanatory statement to the direction. 

The direction requires us to amend the ECS Determination to achieve certain targets by 1 November 2024.  The draft Telecommunications (Emergency Call Service) Amendment Determination 2024 (No.1) sets out rules where telcos would need to:

• identify mobile phones unable to access Triple Zero
• give assistance to customers to access alternative mobile phones
• stop providing services to the affected device.

Details of the proposed changes can be found in the consultation paper in the key documents box above. View the current Telecommunications (Emergency Call Service) Determination 2019.

The direction requires more changes to the ECS Determination to be made by 30 April 2025.  We will run a separate consultation regarding those changes.