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Scam alert: Optus impersonation scams

Optus scam alert 25 Jan 2023

Beware! Scammers are continuing to impersonate the Optus brand to scam Australians.

We are receiving reports of convincing-looking email scams using Optus branding.

These scams will often mention the recent Optus data breach and ask you to click on a link to update or confirm your details for ‘security reasons’. Other examples might look like a payment reminder asking you to click on a link to pay a fake outstanding bill or update your payment method.

Common among all of these scam messages is a sense of urgency – that if you do not act quickly, your account will be closed or suspended, or your service disconnected.

The messages may also contain typos and/or sender email addresses that are not related to Optus.

Do not click on any links in these messages. These scams are designed to steal your personal and financial information. Optus advise that they will never ask for your personal or sensitive information via email or messages.

If you’re unsure if a message is legitimate, always contact Optus via their publicly available contact details rather than the details provided in a message.

There is no indication any of these scam messages are using data from the recent Optus breach.

Learn how to protect yourself from scams by visiting

If you are concerned that your identity has been compromised or you have been a victim of a scam, contact your bank immediately and call IDCARE on 1800 595 160.

If your identity has been stolen, you can apply for a Commonwealth Victims' Certificate.

If you believe you are victim of a cybercrime, visit ReportCyber.

If you think you may be affected by the recent Optus data breachcontact Optus customer service on 133 937.

You should also:

  • secure and monitor your devices and accounts for unusual activity, and ensure they have the latest security updates
  • enable multi factor authentication for all accounts.

If you need assistance with these steps, please visit

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