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Action on broadcasting complaints: April to June 2018

Valid-complaints png 46 broadcasting matters assessed

commenced-investigations png 19 investigations commenced

finalised-investigations png 40 investigations finalised

Breach png 31 investigations with breach findings

Quarterly highlights

The ACMA enforces captioning obligations on commercial, national and subscription television services. They are required to meet captioning targets and the Captioning Quality Standard, safeguards that ensure viewers who are deaf or hard of hearing can have meaningful access to television.

With an estimated one in six Australians suffering from some degree of hearing loss, captioning makes television meaningful to them by presenting what is being said in text and describing sound effects.

Broadcasting complaints and investigations

The ACMA considers every complaint it receives and assesses whether to investigate the complaint.

Broadcasting complaints

Broadcasting complaints

Investigations commenced/declined by broadcast sector

Investigations commenced-declined by broadcast sector

Investigations finalised

Investigations finalised

Investigations finalised by broadcast sector

Investigations finalised by broadcast sector

Broadcasting: average time taken to finalise closed investigations as at 31 March 2018

Broadcasting average time taken to finalise closed investigations as at 31 March 2018

Provisions investigated

The ACMA receives and investigates complaints about a wide variety of licence conditions, program standards and codes of practice. Broadcasting codes of practice investigations commonly assess a broadcast against more than one provision of the relevant code.

The following table shows finalised investigations that considered provisions of the various codes of practice. Breaches during this period are shown in bold.

Investigation number Broadcaster Provisions investigated
Provisions of the national broadcaster (ABC and SBS) codes
BI-347 Australian Broadcasting Corporation
  • 4.1 Impartiality
BI-360 Australian Broadcasting Corporation
  • 2.2 Accuracy, impartiality and balance
BI-396 Australian Broadcasting Corporation
  • 4.1 Impartiality
BI-397  Australian Broadcasting Corporation 
  • 7.1 Harm and offence
  • 8.3 Manage risks to children
  • 8.4 Minimise risks to children
BI-398   Australian Broadcasting Corporation 
  • 7.1 Harm and offence
  • 8.3 Manage risks to children
  • 8.4 Minimise risks to children 
Provisions of the Commercial Television Industry Code of Practice 2015
BI-403 Channel Seven Perth Pty Ltd
  • 3.3.1 Accuracy and fairness
  • 3.4.1 Impartiality
Provisions of the Broadcasting Services Act 1992
BI-361 WIN Television TAS Pty Ltd
  • 3A(2) Broadcast of election advertisement
BI-362 Midwest Radio Network Pty Ltd
  • 61CD Compliance with minimum service standards for local news and information
  • 61CP Compliance with approved local content plan
BI-364  Creative Broadcasters Ltd 
  • 9(1)(i) Comply with clauses 3, 3A, 4, 5 and 6 (identification of political matter)
BI-365  Broken Hill Television Pty Limited 
  • 7(1)(aa) Comply with section 121G (Australian content)
BI-366  Spencer Gulf Telecasters Pty Limited 
  • 7(1)(aa) Comply with section 121G (Australian content)
BI-367  Tasmanian Digital Television Pty Ltd 
  • 7(1)(aa) Comply with section 121G (Australian content)
BI-368  West Digital Television No.2 Pty Ltd 
  • 7(1)(aa) Comply with section 121G (Australian content)
BI-369  WIN Television SA Pty Ltd 
  • 7(1)(aa) Comply with section 121G (Australian content)
BI-370  WIN Television Griffith Pty Ltd 
  • 7(1)(aa) Comply with section 121G (Australian content)
BI-371  Mildura Digital Television Pty Ltd 
  • 7(1)(aa) Comply with section 121G (Australian content)
BI-372  WIN Television SA Pty Ltd 
  • 7(1)(aa) Comply with section 121G (Australian content)
BI-373  West Digital Television Pty Ltd 
  • 7(1)(aa) Comply with section 121G (Australian content) 
BI-374  West Digital Television No.3 Pty Ltd 
  • 7(1)(aa) Comply with section 121G (Australian content)
BI-375  West Digital Television No.4 Pty Ltd 
  • 7(1)(aa) Comply with section 121G (Australian content)
BI-376  Imparja Television Pty Ltd 
  • 7(1)(aa) Comply with section 121G (Australian content)
BI-377  Southern Cross Communications Pty Limited 
  • 7(1)(b) Comply with program standards (Australian Content Standard)
BI-378  Australian Capital Television Pty Ltd 
  • 7(1)(b) Comply with program standards (Australian Content Standard) 
BI-379  West Digital Television No.2 Pty Ltd 
  • 7(1)(b) Comply with program standards (Australian Content Standard) 
BI-380  Southern Cross Communications Pty Limited 
  • 7(1)(b) Comply with program standards (Australian Content Standard) 
BI-381  WIN Television SA Pty Ltd  
  • 7(1)(b) Comply with program standards (Australian Content Standard) 
BI-382  WIN Television Griffith Pty Ltd 
  • 7(1)(b) Comply with program standards (Australian Content Standard) 
BI-383  Mildura Digital Television Pty Ltd 
  • 7(1)(b) Comply with program standards (Australian Content Standard) 
BI-384  WIN Television SA Pty Ltd 
  • 7(1)(b) Comply with program standards (Australian Content Standard) 
BI-385  West Digital Television Pty Ltd 
  • 7(1)(b) Comply with program standards (Australian Content Standard) 
BI-386  WA Satco Pty Ltd 
  • 7(1)(b) Comply with program standards (Australian Content Standard) 
BI-387  Tasmanian Digital Television Pty Ltd 
  • 7(1)(b) Comply with program standards (Australian Content Standard) 
BI-388  Regional Television Pty Limited 
  • 7(1)(b) Comply with program standards (Australian Content Standard) 
BI-389  West Digital Television No.3 Pty Ltd 
  • 7(1)(b) Comply with program standards (Australian Content Standard) 
BI-390  West Digital Television No.4 Pty Ltd 
  • 7(1)(b) Comply with program standards (Australian Content Standard) 
BI-391  Northern Rivers Television Pty Ltd 
  • 7(1)(b) Comply with program standards (Australian Content Standard) 
BI-392  Network investments Pty Ltd 
  • 7(1)(b) Comply with program standards (Australian Content Standard and Children’s Television Standards) 
BI-399  Moreton Media Group Inc 
  • 9(1)(b) Advertising
  • 9(3)(b) Sponsorship radio
BI-401  Moreton Media Group Inc 
  • 9(1)(b) Advertising
  • 9(3)(b) Sponsorship radio
BI-404 Tweed Coast Community 
  • 9(1)(b) Advertising 
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