The ACMA was advised by TPG Telecom last evening, 17 November, about this tragic incident. The ACMA is currently gathering information to establish the facts of the matter and will investigate to assess whether there has been any non-compliance with the Triple Zero rules. If any breaches are identified, appropriate enforcement action will be taken.
Public safety and reliable access to emergency services are of paramount importance. Under rules introduced in 2024, telecommunications providers must notify their customers where the provider identifies that the customer’s device may not be able to connect to triple zero and then take action to block those devices from their networks.