Telco consumer complaints | ACMA

Telco consumer complaints

The ACMA collects retail industry complaints data under the Telecommunications (Consumer Complaints) Record-Keeping Rules 2018

Under the Rules, retail telecommunications service providers with 30,000 or more services in operation must report quarterly to the ACMA on a number of complaints-handling metrics.  

Quarterly reports    

We update our telecommunications complaints reports each quarter. Our first report covers two quarters, in a joint report spanning the period from July 2018 to December 2018. 

Subscribe to our newsletters

Subscribe to receive the latest ACMA news about telecommunications and more.

Last updated: 09 July 2019