Telco consumer complaints
The ACMA collects retail industry complaints data under the Telecommunications (Consumer Complaints) Record-Keeping Rules 2018.
Under the Rules, retail telecommunications service providers with 30,000 or more services in operation must report quarterly to the ACMA on a number of complaints-handling metrics.
We update our telecommunications complaints reports each quarter. Our first report covers two quarters, in a joint report spanning the period from July 2018 to December 2018.
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Last updated: 09 July 2019