The National Relay Service (NRS) jumped on the social media bandwagon in 2010-11, with its annual performance report showing the release of a short film on YouTube was one of the highlights of the year.
The NRS is a national phone service for people who are deaf or who have a hearing or speech impairment. In a year punctuated by the Queensland floods in January 2011, the growing use of social media to promote the NRS and provide service updates during times of disruption was notable. The short film Quiet Signs of Love is a beautifully written and acted love story that shows how important the relay service is to members of the deaf community.
The performance report, which has just been published by the ACMA and tabled in federal parliament, shows that both the relay provider, Australian Communication Exchange (ACE), and the outreach provider, Westwood Spice (WWS), met their obligations under the NRS Plan.
The 2010-11 NRS performance report comprises five parts:
> an overview of the NRS service-what it is, who it is for and how it is delivered
> a statistical snapshot of the service, with comparisons and trends from previous years
> a review of the performance of the relay service provider against obligations and commitments in the NRS Plan
> a review of the performance of the outreach service provider against obligations and commitments in the NRS Plan
> an appendix covering the impact of the January 2011 Brisbane floods on the delivery of the NRS.
The National Relay Service performance report 2010-11 is available as PDF or Word.
National Relay Service page on the ACMA website
The National Relay Service (NRS) website