Reconnecting the Customer – draft report released | ACMA

Reconnecting the Customer – draft report released

Have your say on the ACMA's proposed solutions - The Australian Communications and Media Authority has published a draft report ( Word) or ( PDF) on the findings of its public inquiry into customer care and complaints-handling in the telecommunications industry. The report outlines the main problems we found and solutions that we think would materially improve outcomes for consumers. We are seeking comments from interested people and groups about those proposed solutions.

A number of related documents are available: ACMA media release 55/2011 ( Word) or ( PDF), Summary of proposed solutions ( Word) or ( PDF) and Reconnecting the Customer: Fast facts ( Word) or ( PDF).

Reconnecting the Customer research studies - The ACMA commissioned a number of research studies to inform its thinking in its Reconnecting the Customer inquiry and five of these studies were released at the same time as the inquiry draft report on 1 June 2011.

Last updated: 20 May 2016