NBN access transfer C647:2017
Industry body responsible
Communications Alliance Ltd
Section of the industry to which code relates
The Code applies to CSPs and carriers.
Date of registration
16 March 2017
Objectives of the code
The Code aims to provide industry with clear responsibilities and requirements to protect customers and to ensure customers have the choice of provider and the ability to move between them transparently.
- specifies operational principles which enable the transfer of an active NBN Service between retail service providers (RSPs);
- establishes minimum operational requirements on RSPs, access seekers and access providers, in the transfer of an active NBN service between RSPs;
- minimises customer impacts during the transfer of an active NBN service between RSPs; and
- sets out agreed time frames to which the industry must adhere.
Accessing the code
Industry Code – C647:2017 NBN access transfer
Last updated: 21 March 2017