Telemarketers and e-marketers can ask questions about unsolicited communications laws or let us know about potential non-compliance through our online enquiry forms:
Please note complaints should be made via the link at the bottom of the page.
Make an enquiry
You can make an enquiry if you have questions about Australia’s unsolicited communications laws that have not been answered on our website or at www.donotcall.gov.au.
Provide information about non-compliance
If you’re concerned about unsolicited communications compliance in your industry, you can provide information about this to us. This type of information helps us to understand telemarketing, fax marketing and e-marketing compliance practices in Australia.
The ACMA will only contact you about the information you provide if we require further information and you have not requested anonymity.
If your organisation identifies that it may have may have breached the spam or telemarketing rules, it can consider officially notifying the ACMA as soon as possible using one of the online enquiry forms above.
Letting us know early will help resolve the issue quickly and minimise any adverse impact on consumers. Voluntary notifications are assessed on a case-by-case basis, but may be resolved without escalated compliance action. If the issue is serious or ongoing, we may investigate further.