IPND access arrangements | ACMA

IPND access arrangements

Regulations were made by the government on 13 December 2018 enabling research entities to access mobile numbers and their associated postcodes, as recorded in the Integrated Public Number Database (IPND), for certain research purposes.

The IPND is a telecommunications industry-wide database containing records of most Australian telephone numbers and associated customer details. The IPND includes listed and unlisted telephone numbers.

A listed number is one the customer has agreed can be published in phone number directories and directory-related services. An unlisted (or ‘silent’) number is one the customer has not agreed to make available for these services. Telephone providers are required to give customers a choice of a listed or unlisted number.

Entities can apply to the ACMA for authorisation to use IPND data for permitted research purposes, or for publishing a public number directory.

Access to listed numbers and associated data (IPND Scheme)

Under the IPND Scheme, public number directory publishers can apply to the ACMA to use information in the IPND to publish and maintain a telephone number directory. Publishers can only access information connected to listed numbers for inclusion in a directory.

Researchers can also apply to the ACMA under the IPND Scheme to use information in the IPND relating to listed numbers, including name, directory address and telephone number, for a permitted research purpose. This means research which isn’t primarily commercial and is:

  • relevant to public health
  • related to electoral matters and conducted by or for a registered political party, a political representative, or a candidate in an election for an Australian parliament or local government authority
  • public policy research by or for the Commonwealth or a Commonwealth entity.

Authorisations can be granted for a specified period or on an ongoing basis.

For further detail, see Form T028—IPND Scheme research entity_Application for authorisation and Privacy Impact Assessment (link below).

Access to unlisted mobile number data (IPND regulations)

Under the regulations, researchers can apply to the ACMA to use unlisted mobile phone numbers and related postcodes from the IPND for a permitted research purpose. This means research which isn’t primarily commercial and is:

  • relevant to public health
  • related to electoral matters and conducted by or for a registered political party, a political representative, or a candidate in an election for an Australian parliament or local government authority
  • public policy research by or for the Commonwealth or a Commonwealth entity.

Authorisations can cover more than one researcher and can be for a period up to 12 months.

For further detail, see Form T031—Research entity application and Privacy Impact Assessment (link below).

Authorisation process

The IPND Scheme and the regulations require:

  • applicants to make detailed written applications using an ACMA form
  • the ACMA to assess applications against requirements in the IPND Scheme or the regulations (including that the research is permitted research as defined in the IPND Scheme/regulations, and that the applicant will comply with the conditions of authorisation)
  • the ACMA to assess applications within 90 days of receipt of a complete application (this applies to the regulations only), or, if the ACMA requests further information from an applicant:
    • within 90 days of the request for further information (under the IPND Scheme), or
    • within 90 days from the date on which further information is due (under the regulations)
  • applicants to comply with the conditions set out in the IPND Scheme or regulations and any additional conditions imposed by the ACMA. The ACMA has the power to impose additional conditions on an authorisation to address any issues raised during assessment of the application or during the period of authorisation.

Privacy safeguards

The IPND Scheme and regulations include a number of privacy safeguards and governance mechanisms, which reflect the value of IPND data and community expectations about privacy and protection of personal information. These include requirements that applicants:

  • undertake a Privacy Impact Assessment as part of their application. A Privacy Impact Assessment evaluates the proposed research from a privacy perspective and sets out risks and mitigation strategies
  • are subject to the Privacy Act 1988 and/or comply with the Australian Privacy Principles
  • if authorised, comply with unsolicited contact laws such as the Spam Act 2003 and the Do Not Call Register Act 2006.

Legislative basis

Application forms

Word
IPND Scheme 

T021 form—Public number directory publisher—Application for provisional authorisation

66 KB

T023 form—Privacy Impact Assessment—public number directory publishers

73 KB

T028 form—Research entity_application for authorisation and Privacy Impact Assessment

78 KB

 
IPND regulations 
T031 form— Research entity application and Privacy Impact Assessment  129 KB

IPND access authorisations

The IPND Scheme and regulations, provides for the ACMA to grant authorisations to persons wishing to use and disclose IPND data for a permitted research purpose, or for publishing a public number directory.

IPND Scheme Authorisations

The table below lists authorisations under the Scheme that have been granted for the purpose of conducting research.

Research authorisations under the IPND Scheme

Person/entity

Authorisation

Australian Bureau of Statistics

October 2017

The table below lists authorisations under the Scheme that have been granted for the purpose of publishing and maintaining Public Number Directory’s (PNDs).

PND authorisations under the IPND Scheme

Person/entity

Authorisation

The Local Phone Book Company Pty Ltd

November 2008

Local Directories Pty Ltd

August 2009

Geoffrey Mark Harris

September 2009

Equifax Pty Ltd

February 2010

Perceptive Communications Pty Ltd

August 2010

Acceleon Pty Ltd

April 2011

Notable Imprint Pty Ltd

October 2016

IPND Regulations Authorisations

Currently, no authorisations have been granted by the ACMA, under the regulations for a permitted research purpose.

 

Last updated: 25 March 2019