Industry code C628:2019 Telecommunications Consumer Protections | ACMA

Industry code C628:2019 Telecommunications Consumer Protections

Abstract

Industry body responsible

The Communications Alliance Ltd

Section of industry to which code relates

This industry code applies to carriage service providers.

Date of registration

1 July 2019 

Objectives of the code

The objectives of the code are to ensure:

  1. Consumers will enjoy open, honest and fair dealings with their Supplier, and have their privacy protected.
  2. Consumers will receive clear, accurate and relevant information on products and services from their Supplier; before, during and, where appropriate, after the point of sale.
  3. Consumers will have disputes resolved quickly and fairly by their Supplier.
  4. Promotion of products and services by Suppliers will be clear, accurate and not misleading.
  5. Disadvantaged and vulnerable consumers will be assisted and protected by appropriate Supplier policies and practices.
  6. Consumers will receive an effective remedy from any Supplier who breaches the Code.
  7. Suppliers will use monitoring and reporting tools to ensure successful implementation of the Code.

Accessing the code

C628:2019 Telecommunications Consumer Protections Industry Code

Last updated: 02 July 2019