Many of us have been stuck with a mobile we can no longer use because it’s locked to the network from which we bought the handset. This often occurs when we want to change providers or use our mobile overseas with a different SIM card.
Depending on your handset and provider, you may need to get your handset unlocked—and this can incur a charge.
Is my handset locked?
Handset-locking policies can differ from provider to provider, or can depend on the type of device and package you’ve bought. To check if your handset is locked, put in a SIM card from a different provider—use one you’ve borrowed from a friend. If the phone works with the alternative SIM, it’s unlocked. If not, you’ll need to contact your provider and ask for it to be unlocked. Many newer phones are not locked and most providers offer advice on network unlocking on their websites.
How can I unlock my handset?
The table below shows what to expect if you buy a handset directly from your mobile provider.