Providers block faulty Samsung Galaxy Note7 | ACMA


14 December, 2016 12:37 PM


Providers block faulty Samsung Galaxy Note7

By Editor

Samsung Galaxy Note

Are you still in possession of a Samsung Galaxy Note7? Your handset will soon be blocked by your provider, in the interests of safety.

In September 2016, Samsung recalled the Galaxy Note7 handset after problems were reported with batteries inside the handset overheating and posing a potential fire and burn hazard. Consumers have been encouraged to return the handsets to Samsung or their provider, and while most have returned their handsets, there are still some in circulation.

From Thursday 15 December 2016, Samsung Galaxy Note7 handsets will not be able to make routine calls, send SMS or access data on the Telstra, Optus or Vodafone mobile networks in Australia. However, you will still be able to use the handsets to make emergency 000 calls.

If you have a Samsung Galaxy Note7 handset, you should back up your data, power down the device and return it to the place you bought it as soon as possible.

Or you can call Samsung Customer Service on 1300 362 603.

Please contact your provider if you need any further information.
You can also find out more about the recall here:

  • Optus customers
  • Telstra customers
  • Vodafone customers
  • ACCC product recall details