Do you know the facts of life? | ACMA


04 June, 2015 09:00 AM


Do you know the facts of life?

By Peter Watts

Triple Zero infographic cupcake one

Knowing just how smart your mobile phone is might mean the difference between life and death for you, or somebody who’s lucky enough to have you help them in an emergency. Our new infographic busts some of the most common myths about calling Triple Zero (000) from a mobile.

Do you know the facts of life? An accessible word version of this infographic is available below.

Download a printable version of the infographic.

Download an accessible Word version of the infographic.

Your mobile phone recognises when you dial Triple Zero and skips all the usual network registration steps—so it doesn’t matter if you’re out of credit or outside the range of your normal network operator. If there’s mobile coverage from any provider, then your call will be made and it will be made for free.

However, it’s important to know that if you plan to travel to remote areas of Australia with no mobile network coverage, you’ll need to consider options like carrying a satellite phone or personal location beacon. If there’s no mobile network coverage, in an emergency you won’t be able to access Triple Zero using your normal mobile phone. You can check the coverage available from each service provider on their respective websites:

If you’re a CSI fan, you might think that when you call Triple Zero, you’re automatically tracked by the operator. But, while most mobile calls provide some location information, the accuracy will vary depending on the number of mobile cell towers in the area and surrounding terrain such as buildings, hills and trees. This means it’s still very important to describe your location to the operator—and there’s an app designed to do just that. The free Emergency+ app, developed by Australia's emergency services and government/industry partners, uses GPS functionality built into smartphones to help a Triple Zero caller provide critical location details required to mobilise emergency services. So, download it today!

And remember—while your phone may be smart, know the facts before you call.