Emergency call services requirements CA C536:2011 | ACMA

Emergency call services requirements CA C536:2011


Industry body responsible

Communications Alliance Ltd

Sections of the industry to which code relates

Carriers, carriage service providers and public number directory publishers

Date of registration

19 February 2016

Objectives of the code

The Code complements the ACMA’s Telecommunications (Emergency Call Service) Determination 2009 (the Determination) and has the following objectives:

  • To ensure that all end users of an emergency telephone service have access to the emergency call service in case of emergencies or where a response is required from an emergency service organisation;
  • To ensure the operational effectiveness of the Determination;
  • To ensure that significant obligations of carriers and carriage service providers, in relation to the emergency call service, are clearly documented and understood;
  • To promote public understanding (e.g. through public number directories) of the emergency call service, including appropriate use, and advise that the disclosure of personal information to emergency service organisations will occur as part of the emergency call process, in accordance with section 51 of the Determination; and
  • To ensure effective communications of information between relevant parties where technical issues affect the operation of the emergency call service.

Accessing the code

Last updated: 17 September 2018