Customer and network fault management C513:2015
Industry body responsible
Section of the industry to which code relates
Carriers and carriage service providers.
Date of registration
19 February 2016
Objectives of the code
The objectives of this Code are as follows:
- outline the process of recording, managing and resolving customer faults and network faults between carriers and carriage service providers in the most efficient manner to the benefit of users of telecommunications services;
- allocate responsibility for the recording, managing and resolving of customer faults and network faults to the appropriate carrier or carriage service provider;
- establish procedures to address fault management processes; and
- establish service levels for fault resolution.
Accessing the code
Last updated: 21 March 2017