Communications report 2016–17 | ACMA

Communications report 2016–17

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The ACMA Communications report 2016–17 was tabled in parliament on 8 December 2017.

The report fulfills the ACMA’s statutory reporting requirements under section 105 of the Telecommunications Act 1997 to report to the Minister for Communications on significant matters relating to the performance of carriers and carriage service providers, including consumer satisfaction, consumer benefits and quality of service.

The report also provides an overview of the Australian telecommunications industry performance against a range of regulatory obligations. This includes:

  • compliance with safeguards such as the Customer Service Guarantee Standard and the provision of emergency call services
  • compliance with codes and standards
  • developments in broadcasting and online content.

Comments and enquiries about the communications report should be sent to

Report and related material

.  Downloads Word PDF
Communications report 2016–17 6.7 MB 5.5 MB

Data files (.ods) of all figures:

Fast facts    
Media release—Demand for digital connectivity at all-time high    

Last updated: 25 April 2018