APP 5 Notification - DNCR - Complaint | ACMA

APP 5 Notification - DNCR - Complaint

The Privacy Act 1988 (Cth) (the Privacy Act) imposes obligations on the ACMA in relation to the collection, security, quality, access, use and disclosure of personal information. These obligations are detailed in the Australian Privacy Principles.

The ACMA may only collect personal information if it is reasonably necessary for, or directly related to, one or more of the ACMA’s functions or activities.

The collection of the personal information in this complaint is to:

  • resolve your complaint where possible
  • contact you should the ACMA require additional information about your complaint
  • identify and address issues about compliance with the Do Not Call Register Act 2006
  • provide information for potential investigations under the Telecommunications Act 1997

The ACMA will not use the information for any other purpose, nor will we disclose it, unless we have your consent or we are otherwise permitted to do so under the Privacy Act. Your information may be disclosed to your telephone provider to undertake a call records search, or to the Australian Competition and Consumer Commission where your complaint relates to a scam, but only in circumstances where you have consented to this disclosure.

You may make an anonymous complaint by calling 1300 792 958; however this will impact the ACMA’s ability to resolve your complaint. Failing to provide requested information may also impact the ACMA’s ability to properly handle your complaint.

Further information on the Privacy Act and the ACMA’s Privacy Policy is available here. The Privacy Policy contains details about how you may access personal information about you that is held by the ACMA, and seek the correction of such information. It also explains how you may complain about a breach of the Privacy Act and how we will deal with such a complaint.

Should you have any questions in this regard please contact the ACMA’s privacy contact officer on telephone on 1800 226 667 or by email at

Last updated: 28 September 2016