ACMA seeks consumer representatives | ACMA

ACMA seeks consumer representatives

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The Australian Communications and Media Authority intends to appoint up to seven consumer representatives to its peak consumer group, the Consumer Consultative Forum (CCF).

The CCF meets twice a year and brings together key stakeholders from the telecommunications sector (including consumers, industry and government) to discuss issues of relevance to users of mobiles, the internet and fixed-line telephones and make recommendations to the Authority.

'The CCF is a valuable opportunity for consumer representatives to share their concerns with industry and government and make a real difference,' said ACMA Chairman, Chris Chapman.

'We're looking for people who can represent diverse consumer groups on a range of consumer issues. Those representing youth, the disabled, rural and non-English speaking background communities are particularly encouraged to express their interest.

‘The ACMA has already made a massive difference to consumer welfare in this space over the last five or so years, including better complaint-handling by telecommunications providers, improved product disclosure practices and spend management alerts for both domestic and overseas usage,’ Mr Chapman added.

If you think you can contribute to improving further consumer outcomes in telecommunications, you can find out how to apply on the ACMA website or call Darren McClelland on (03) 9963 6880 for more information.

Expressions of interest in the positions are due by 29 February 2016.

For more information or to arrange a media interview, please contact: Emma Rossi, Media Manager, (02) 9334 7719, 0434 652 063 or

Media release 1/2016 - 18 January


The CCF assists the ACMA to understand and respond to current issues affecting consumers in the use of their telephone and internet services. It was established under section 59 of the Australian Communications and Media Authority Act 2005.

CCF membership consists of consumer representatives, industry representatives and regulators. It meets in person (usually in Melbourne) twice a year. In addition, consumer representatives attend by teleconference every three to four months.

The aim of the CCF is to provide a forum to engage more deeply on consumer interests, including harnessing industry perspectives on communications issues. It ensures that the ACMA has access to representative views on matters affecting consumers, including the disadvantaged.

Last updated: 28 July 2016