ACMA encourages comments on draft mobile phone code | ACMA

ACMA encourages comments on draft mobile phone code

ACMA media release 91/2011 – 6 September

The Australian Communications and Media Authority is encouraging consumers to consider and comment on a draft code of practice for mobile premium services published by the Communications Alliance (CA) today.

The current code was registered by the ACMA in 2009 as part of a strategy to deal with escalating complaints about mobile premium services. Two service provider determinations made by the ACMA in 2010 provide additional safeguards and the ACMA has closely monitored industry compliance with these measures.

'The current code has contributed to a 90 per cent reduction in consumer complaints about mobile premium service expenditure over the past three years,' said ACMA Chairman, Chris Chapman. 'Public consultation on the draft replacement code is vital to ensuring that consumers are able to have their say, and that the code responds to current concerns.'

'Before registering the code, the ACMA will closely consider whether it provides appropriate safeguards, including effective tools for monitoring and controlling expenditure on these services,' Mr Chapman said.

A copy of the draft Mobile Premium Services Code is available from the CA website. The ACMA encourages interested stakeholders to submit their views on the draft code to the CA. Further information about the regulation of mobile premium services is available.

The ACMA expects to publish its Reconnecting the Customer Public Inquiry Final Report this Friday.

For more information or to arrange an interview please contact: Emma Rossi, Media Manager, on (02) 9334 7719, 0434 652 063 or

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The ACMA is Australia's regulator for broadcasting, the internet, radiocommunications and telecommunications. The ACMA's strategic intent is to make communications and media work in Australia's public interest. For more information:

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Last updated: 03 May 2016