ACMA communications consumer survey data 2010 | ACMA

ACMA communications consumer survey data 2010


The 2010 communications consumer survey was conducted by Taverner Research in November 2009 and April 2010. The sample was taken from the Australian population aged 18 years and over and was subject to quotas for age, gender and location, including regional and urban areas.  


The survey was conducted using computer-assisted telephone interviewing (CATI) to both fixed-line and mobile phone numbers. The quota sample for the 2009–10 survey:

  • 2009 survey n=1,615
  • 2010 survey n=1,626

Dataset documents





2010 consumer survey 1 data files 
(November 2009)

395 KB 

1.4 MB 


2010 consumer survey 1 questionnaire 
(November 2009)


267 KB 

2010 consumer survey 2 data files
(April 2010)

470 KB 

1.4 MB


2010 consumer survey 2 questionnaire 
(April 2010)


255 KB 

ACMA dataset usage

The 2010 communications consumer survey findings were published in various ACMA reports and research snapshots including: 

Copyright notice


With the exception of coats of arms, logos, emblems, images, other third-party material or devices protected by a trademark, this content is licensed under the Creative Commons Australia Attribution 3.0 Licence.

We request attribution as: © Commonwealth of Australia (Australian Communications and Media Authority) 2016.

All other rights are reserved.

The Australian Communications and Media Authority has undertaken reasonable enquiries to identify material owned by third parties and secure permission for its reproduction. Permission may need to be obtained from third parties to re-use their material. Please email us at prior to use.

Citation of this dataset

Please reference use of the dataset in the following terms:
‘ACMA communications consumer survey 2010’  or ‘ACMA commissioned survey 2010'.


Comments and enquiries about the 2010 communications consumer survey dataset should be emailed to


The ACMA does not guarantee, and accepts no legal liability whatsoever arising from or connected to, the accuracy, reliability, currency or completeness of the information.

Last updated: 11 August 2016