New members appointed to the ACMA's Consumer Consultative Forum | ACMA

New members appointed to the ACMA's Consumer Consultative Forum

The Australian Communications and Media Authority has appointed eight representatives to its Consumer Consultative Forum (CCF).

The CCF is a key element in the ACMA’s approach to consumer engagement. The CCF has been structured to provide the opportunity for consumer representatives to ventilate issues and suggest solutions with senior representatives of industry, regulators and government policy makers.

‘Our new representatives will bring a variety of complementary knowledge, skills and relationships to the Forum,’ said, ACMA Chairman, Chris Chapman. ‘The new forum balances experience and new ideas, with the appointment of four new members and the re-appointment of four existing members The new appointments will strengthen the CCF’s ability to focus on particular issues facing consumers in regional and remote, low-income, aged and Indigenous communities.’

The appointed consumer representatives are:

  • Stella Avramopoulos (Kildonan Uniting Care)
  • Hollie Baillieu (National Farmers Federation)
  • Teresa Corbin (Australian Communications Consumer Action Network)
  • Narelle Clark (Internet Society of Australia)
  • Daniel Featherstone (Indigenous Remote Communications Association)
  • Chris Jeffery (Council of the Ageing WA)
  • Catriona Lowe (Consumers Federation of Australia).
  • Professor Julian Thomas (Swinburne University)

‘I would also like to thank our departing CCF members—Nicole Lawder, formerly of Homelessness Australia, Heron Loban of James Cook University and Rex Lai of the Chinese Association of Victoria—who have each made a valuable contribution to the work of the CCF,’ Mr Chapman said.

The CCF is chaired by the ACMA's Member Chris Cheah and meets periodically during the year.

For more information see the backgrounder below or contact: Blake Murdoch, (02) 9334 7817, 0434 567 391 or

Media release 22/2014 - 10 April


The CCF assists the ACMA to perform its functions in relation to matters affecting consumers with respect to communications issues. It is established under section 59 of the Australian Communications and Media Authority Act 2005.

Its aims are to:

  • Provide a forum to engage demand-side and supply-side interests on communications consumer issues
  • Ensure that the ACMA has access to representative perspectives on issues affecting consumers
  • Position the interests of systematically disadvantaged consumers within the context of overall consumer interests,

The eight appointments have been made to replace consumer representatives as their appointments expire and will increase consumer representation by one. 

Information on the appointees is below.

Teresa Corbin is the Chief Executive Officer of the Australian Communications Consumer Action Network (ACCAN). ACCAN is the peak body that represents all consumers on communications issues including telecommunications, broadband and emerging new services.

Stella Avramopoulos is the CEO of Kildonan Uniting Care, one of Australia’s oldest community organisations based in Melbourne. She has more than nineteen years experience in the welfare, community services and Government sectors and is a strong advocate for the disadvantaged.

Narelle Clark is the President of the Internet Society of Australia, representing the interests and concerns of internet users within Australia.

Professor Julian Thomas is the Director of the Institute for Social Research at Swinburne University and specialises in lecturing and researching in the fields of media and communications.

Hollie Baillieu is the Chair of the National Farmers Federation’s Innovation Committee, which is a future-focused committee examining emerging issues in themes including telecommunications, rural health and research and development.

Daniel Featherstone is the General Manager of the Indigenous Remote Communications Association (IRCA), the peak body for remote Indigenous media and communications.

Chris Jeffery is a Policy Officer with the Council on the Ageing in Western Australia.

Catriona Lowe is Treasurer of the Consumers Federation of Australia (CFA) and was Chair of the CFA from 2006 to 2013. She was the former co-CEO of the Consumer Action Law Centre.

A blog describing the most recent meeting of the CCF is available here.


Last updated: 23 November 2016