Can you represent consumers' interests? The ACMA wants you!! | ACMA

Can you represent consumers' interests? The ACMA wants you!!

The ACMA is seeking to recruit seven consumer representatives to its peak consumer group, the Consumer Consultative Forum (CCF).

The CCF meets twice a year and brings together key stakeholders from the telecommunications sector—including consumers, industry and government—to discuss issues of relevance to users of telecommunications services—be they mobiles, the internet or telephones.

‘The CCF is an increasingly important opportunity to ensure consumer telecommunications matters receive timely attention by industry and government,’ said ACMA Chairman, Chris Chapman.

‘We’re looking for a diverse field of representatives to help raise and discuss a wide range of consumer issues. People who see themselves representing youth, regional and remote communities and disabled consumers are particularly encouraged to express their interest.’

If you think you can contribute to improving consumer outcomes in telecommunications, you can find the selection criteria here or call Darren McClelland on (03) 9963 6880 for more information.

Expressions of interest in the positions are due by 14 February 2014.

For more information or to arrange an interview please contact: Blake Murdoch, on (02) 9334 7817, 0434 567 391 or

Media release 5/2014 - 21 January




The Consumer Consultative Forum (CCF) assists the Australian Communications and Media Authority (ACMA) to perform its functions in relation to matters affecting consumers with respect to communications issues. It is established under section 59 of the Australian Communications and Media Authority Act 2005.


The membership of the CCF consists of consumer representatives, industry representatives and regulators. It meets twice a year, and consumer representatives attend teleconferences every three to four months in addition to the two meetings.


The aims of the CCF are to:


  • Provide a forum to engage demand-side and supply-side interests on communications consumer issues
  • Ensure that the ACMA has access to representative perspectives on issues affecting consumers
  • Within the context of overall consumer interests, position the interests of systematically disadvantaged consumers.

Further information about the CCF is available here.


A blog describing the most recent meeting of the CCF is available here.


Last updated: 03 May 2017