Talking telco: Consumer Consultative Forum | ACMA

Talking telco: Consumer Consultative Forum

The Consumer Consultative Forum (CCF) is the ACMA’s key telco consumer advisory group.

It brings together key stakeholders, including consumer organisations, the telco industry and government, to raise and discuss important issues affecting users of telecommunications services—mobiles, the internet and fixed-line telephones.

The CCF is a valuable opportunity for consumer representatives to work with industry and government and make a real difference.

The aims of the CCF are to:

  • engage in policy and regulatory issues affecting Australian telecommunications consumers
  • give the ACMA access to representative perspectives on issues affecting consumers, including disadvantaged consumers
  • give the ACMA access to networks for disseminating information to consumers about regulatory safeguards and initiatives.

We’re improving the CCF …

Following a recent review of the CCF, we’ve made some changes to make it a more valuable environment for members and the ACMA.

One key change is to replace individual consumer representatives with consumer organisations. This will help to deliver more consistency and transparency, and enable information to be more readily shared between networks.

Check out the updated CCF terms of reference for more information about these changes.

Current membership

To give the ACMA informed and representative advice, the CCF fosters multiple perspectives on issues relating to communications services. The CCF strives for a balanced membership of consumer representatives, industry organisations and regulators, and/or policy-makers. New consumer organisation representatives were appointed in September 2018 for a term of three years.

Consumer organisation representatives

  • Australian Communications Consumer Action Network 
  • Consumer Policy Research Centre
  • Country Womens’ Association
  • Deaf Australia
  • Federation of Ethnic Communities’ Council of Australia
  • LegalAid NSW
  • NSW Business Chamber
  • South Australian Council of Social Services
  • WEstjustice

Representatives from industry bodies

  • Chris Althaus, Chief Executive Officer, Australian Mobile Telecommunications Association
  • John Stanton, Chief Executive Officer, Communications Alliance

Regulatory and government representatives

  • Delia Rickard, Deputy Chair, Australian Competition and Consumer Commission
  • Judi Jones, Telecommunications Industry Ombudsman
  • Jason Ashurst, Assistant Secretary, Consumer Broadband Services, Department of Communications and the Arts 

More information

  • Got a question? Email or phone (03) 9963 6800.
  • Established under section) 59 of the Australian Communications and Media Authority Act 2005, the CCF is chaired by a member of the ACMA Authority—currently Fiona Cameron—and meets at least twice a year. The most recent CCF meeting was held in March 2019.
  • View the outcomes of CCF meetings.

Last updated: 05 April 2019