About the speakers and panellists | ACMA

About the speakers and panellists

Chris Chapman (ACMA)

Chris Chapman commenced as the inaugural Chairman and CEO of the ACMA in February 2006. He was also appointed an Associate Member of the Australian Competition and Consumer Commission in September 2007. Chris has had an extensive career including leadership roles in the media, broadcasting and film, internet, telecommunications and internet business, sports and the infrastructure sector.

Before joining the ACMA, Chris held a number of senior management positions with the Seven Network, Stadium Australia Management, Optus and Babcock & Brown. Chris has also been the Chairman of Film Australia and SportsVision Australia, and a previous member of the National Film and Sound Archives’ Advisory Council.

Chris has a Bachelor of Laws and a Bachelor of Commerce from the University of New South Wales and has completed the Harvard Business School AMP program.

Jennifer McNeill (ACMA)

Jennifer McNeill leads the ACMA’s Content, Consumer and Citizen Division as its General Manager.  Jennifer has a legal background and brings a strong regulatory and consumer perspective to the ACMA. From 2002 to 2007, she was a Commissioner at the Australian Competition and Consumer Commission. Between 2008 and 2010 Jennifer was an Authority member with the ACMA where she played a key role in the ACMA’s Reconnecting the Customer Inquiry.

Kursten Leins (Ericsson)

Kursten is Ericsson’s Head of Strategic Growth - South East Asia & Oceania and General Manager Government Affairs - Australia & New Zealand.

Ericsson is a leading international vendor of telecommunications network infrastructure, and Kursten will be speaking about some recent research Ericsson has undertaken about the importance of network performance to maintain customer loyalty.

Simon Cohen (TIO)

Simon Cohen is the Telecommunications Industry Ombudsman for Australia. His office deals with complaints about mobile, landline and internet telephone services.

Prior to his appointment, Simon was the Victorian Public Transport Ombudsman from February 2008 to June 2010. Simon has worked in complaints investigation and resolution or related areas for more than 15 years. His other previous roles include as Assistant Ombudsman (Police) and as a lawyer at the NSW Ombudsman, Conference Registrar at the Commonwealth Administrative Appeals Tribunal, and Investigations Team Manager and Lawyer at the NSW Health Care Complaint Commission. Simon has a first class honours degree in law from the University of Queensland.

Dr Paul Harrison (Deakin Graduate School of Business)

Dr Paul Harrison is a Senior Lecturer in Marketing in the Deakin Graduate School of Business. His research focuses predominantly on the philosophy of marketing; particularly the way that marketing interacts with the rest of the world, and the effect of marketing on consumer behaviour. His work has been published in a wide range of international journals and conference proceedings. He is currently working on international research projects with Yale University in the US, and The Open University in the UK. Paul regularly appears in the media discussing marketing and consumer issues, and writes op. eds. for a range of newspapers and online sites. 

Paul is also a contributor, reporter and writer on the ABC television series, The Checkout, and you can follow his twitter feed @tribalinsight. He is a council member of the Telecommunications Industry Ombudsman, a board member and former chair of the Asylum Seeker Resource Centre, a graduate of the Australian Institute of Company Directors, and consults to various organisations, including Nestle, the Australian Securities Investment Commission (ASIC), the Australian Competition and Consumer Commission (ACCC) and the Department of Environment and Heritage on issues related to consumer behaviour and marketing. His short film, "Shutting the Gates" based on his research into in-home sales was voted one of Australia's Top 100 Short Films in 2010. 

Teresa Corbin (ACCAN)

Teresa Corbin is the Chief Executive Officer and co-founder of the Australian Communications Consumers Action Network. ACCAN is Australia’s peak body for communications consumers. Teresa worked in various roles at Consumers’ Telecommunications Network (CTN) before taking on the job of chief executive officer from 2003 to 2009. Teresa has many years of experience working in telecommunications policy and her community sector links span a 20-year period in both policy and management positions and include strong ties with consumer groups both nationally and internationally. She was appointed to the role of ACCAN CEO in October 2010 and currently sits on many industry and government bodies including the Telecommunications Industry Ombudsman Council, the ACMA’s Consumer Consultative Forum and the NSW Information Privacy Advisory Committee. Teresa holds a Bachelor of Arts with a major in Linguistics from La Trobe University and is a Member of the Australian Institute of Company Directors.

John Stanton (CA)

John Stanton is a seasoned communications industry executive with more than 20 years of experience, who joined Communications Alliance as CEO in early 2010. He then led the delivery of the Telecommunications Consumer Protections Code

From 2006-2009 John was Chief Executive Officer of ASX and NZX-listed telecommunications carrier, People Telecom.  Under his leadership, People Telecom became profitable and was recognised as Australia’s Best Regional Service Provider in the Australian Telecom Awards 2007.  In early 2009 the Company was sold to M2 Telecommunications.

Prior to that John was a senior executive with Intelsat, the largest provider of fixed satellite services worldwide.  Based in the UK from 2001-2005, he was President and Director of Intelsat Global Sales & Marketing and of the Data, Carrier and Internet Business Unit.  John also spent two years in the US with Intelsat as Vice President of Sales and Marketing from 1999-2001.

John joined Telstra in 1992 following the merger with OTC, where he was Manager of Public Affairs.  From 1992-1999 he held a number of roles with Telstra, including Managing Director of Payphones and Card Services and General Manager, Americas & Satellite Arrangements.  From 1996-1997 he was Chairman of the Intelsat Board.

In his early career, John worked as a political journalist for The Australian newspaper and as a press secretary and adviser to the Australian Minister for Telecommunications and the Minister for Foreign Affairs and Trade.

Chris Althaus (AMTA)

Chris Althaus was appointed Chief Executive Officer of the Australian Mobile Telecommunications Association (AMTA) in 2005.

AMTA is the peak industry organisation representing Australia’s mobile telecommunications sector and operates programs covering areas such as - mobile telecommunications policy, mobile network deployment, radiofrequency spectrum, health & safety, recycling, law enforcement, content regulation and consumer awareness & education. AMTA’s members include carriage service providers, mobile device manufacturers, infrastructure vendors, retailers and support industries.

Prior to joining AMTA Chris held Chief Executive roles in leading national industry associations representing the Australian road transport and logistics industry and the Australian forests and forest products sector.

Chris has a Bachelor of Science from the Australian National University; Graduate Diploma in Economics from the University of Canberra; and Business Administration Diploma from Georgetown University, Washington, DC.

Shara Evans (Market Clarity)

Shara Evans is a well-known technologist, futurist and opinion leader in the Australian telecommunications market, as well as the Founder and CEO of Market Clarity, an award-winning telecommunications analysis firm. Under Shara’s leadership Market Clarity developed extensive databases, forecast models and geospatial tools for tracking and analysing the deployment of Australian telecommunications infrastructure and services, allowing for the presentation of highly complex information in an intuitive geographic (map) format. In recent research she has compared the prices and plan features of consumer fixed and mobile broadband services in Australia and New Zealand, analysed consumer broadband download behaviour, analysed NBN wholesale pricing, and compared ISP cost structures. Her most recent research area involves mobile broadband network performance measurement and analytics.

Shara’s involvement in the telecoms industry began in the early ‘80s when she was a software engineer responsible for designing telecommunications protocols and networks. Her technical and business career has included a variety of executive positions with companies such as Alcatel, Sprint, Telenet, GTE and SmithKline prior to founding her first telecommunications analyst firm, Telsyte, in 1997 (subsequently sold to UXC).

Dr Mark Gregory (RMIT University)

Dr Mark Gregory graduated from the Royal Military College Duntroon in 1983, completed a BEng (Elec)(Hons) in 1984 at the UNSW (Royal Military College), a MEng in 1992 at RMIT University and a PhD in 2008 at RMIT University. Mark is currently a Senior Lecturer focusing on Network Engineering and Internet security in the School of Electrical and Computer Engineering at RMIT University in Melbourne and has published more than 70 refereed papers. Mark has led the development and introduction of six innovative degree programs that have revenue of more than $3 million annually. In 2009, he received an Australian Learning and Teaching Council Citation to recognise his work as an educator. Mark is a Fellow of Engineers Australia and a Senior Member of the Institute of Electrical and Electronics Engineers Inc. Mark has been the founding director of several companies that provide consulting and information technology services. Mark is currently a director of Agama Solutions Pty Ltd.

Delia Rickard (ACCC)

Delia is Deputy Chair at the Australian Competition and Consumer Commission. She has worked in the consumer protection field for nearly twenty five years including long periods at both ASIC and the ACCC. She is committed to ensuring that markets are fair and that consumers have access to the information and tools they need to make good choices. On Australia Day 2011 she was awarded the Public Service Medal for her contribution to Consumer protection and financial services.

Professor Julian Thomas (Swinburne University)

Julian Thomas is Director and Professor of Media and Communications at the Swinburne Institute for Social Research, Swinburne University of Technology. He works on new media, information policy and the history of new communications technologies. Recent publications include Amateur Media (Routledge, 2012) and Fashioning Intellectual Property: Exhibition, Advertising and the Press, 1789-1918 (Cambridge UP, 2012).

Last updated: 15 May 2018