The ACMA Compliance Priorities outline our key areas of focus for the year. They will guide our efforts to deliver effective compliance and, where necessary, targeted enforcement action.
This ACMA-wide approach to setting annual priorities replaces our previous practice of setting priority compliance areas for some of our activities.
Our Compliance Priorities focus on areas of significant public interest or concern and conduct that negatively impacts consumers.
1. Telco consumer safeguards
Moving to the NBN
Telcos' compliance with rules helping consumers moving to the NBN.
Telcos' compliance with rules about handling of consumers' complaints.
Telcos' compliance with new Telecommunications Consumer Protections (TCP) code credit assessment and financial hardship rules.
2. Small cell base stations for 4G and 5G
Small cells—EME compliance
Carriers' compliance with electromagnetic energy (EME) emission standards when installing small cell base stations.
Small cells deployment
Carriers' practices in informing and consulting stakeholders, including the local community, before installing small cell base stations.
3. Unsolicited communications
Marketing that seeks ‘hot leads’ without consent from consumers.
Solar telemarketers making sales calls without consumer consent.
Commercial influence in broadcast news
Distinguishing between commercial content and broadcast news editorial.
Gambling ads in sport
Compliance with rules about broadcasting and streaming gambling ads during live sport.
Australian betting operators unlawfully offering credit.
The provision of illegal offshore gambling services offered to Australians.
6. Interference and licencing compliance
Solar inverters' compliance with interference management licence conditions.
Unlicensed operations and device compliance with interference rules.