ACMA Compliance Priorities 2019–20 | ACMA

ACMA Compliance Priorities 2019–20

The ACMA Compliance Priorities outline our key areas of focus for the year. They will guide our efforts to deliver effective compliance and, where necessary, targeted enforcement action.

This ACMA-wide approach to setting annual priorities replaces our previous practice of setting priority compliance areas for some of our activities.

Our Compliance Priorities focus on areas of significant public interest or concern and conduct that negatively impacts consumers.

1. Telco consumer safeguards

Moving-to-the-NBN pngMoving to the NBN

Telcos' compliance with rules helping consumers moving to the NBN.


Complaints-handling pngComplaints-handling 

Telcos' compliance with rules about handling of consumers' complaints.


Selling-practices pngSelling practices

Telcos' compliance with new Telecommunications Consumer Protections (TCP) code credit assessment and financial hardship rules.


2. Small cell base stations for 4G and 5G

Small-cells-EME-compliance pngSmall cells—EME compliance

Carriers' compliance with electromagnetic energy (EME) emission standards when installing small cell base stations.


Small-cells-deployment pngSmall cells deployment

Carriers' practices in informing and consulting stakeholders, including the local community, before installing small cell base stations.


3. Unsolicited communications

Lead-generation pngLead generation

Marketing that seeks ‘hot leads’ without consent from consumers.


Solar-industry pngSolar industry

Solar telemarketers making sales calls without consumer consent.


4. News

News pngCommercial influence in broadcast news

Distinguishing between commercial content and broadcast news editorial.


5. Gambling

Gambling-ads-in-sport pngGambling ads in sport

Compliance with rules about broadcasting and streaming gambling ads during live sport.


Credit-betting pngCredit betting

Australian betting operators unlawfully offering credit.


Offshore-wagering pngOffshore wagering

The provision of illegal offshore gambling services offered to Australians.


6. Interference and licencing compliance

Solar-inverters pngSolar inverters

Solar inverters' compliance with interference management licence conditions.


Licence-integrity pngLicence integrity

Unlicensed operations and device compliance with interference rules.

Last updated: 09 April 2019