Telecomms investigation reports | ACMA

Telecomms investigation reports

ACMA reports

Company
(PDF/Word download)

Outcome

Date of website
publication

Telstra Corporation Ltd Breach of clauses 6.2.6, 6.4.4 and 11.3.1 of the Mobile Phone Base Station Deployment Code (C564:2011) May 2019 
Australian Private Networks trading as Activ8me Breach of paragraphs 19(2)(a) and 19(2)(b) of Schedule 2 to the Telecommunications Act 1997 May 2019
Aussie Broadband Pty Ltd Breach of paragraphs 19(2)(a) and 19(2)(b) of Schedule 2 to the Telecommunications Act 1997 May 2019
Dodo Services Pty Ltd Breach of paragraph 19(2)(b) of Schedule 2 to the Telecommunications Act 1997 May 2019
Exetel Pty Ltd Breach of paragraphs 19(2)(a) and 19(2)(b) of Schedule 2 to the Telecommunications Act 1997 May 2019
Foxtel Management Pty Ltd Breach of paragraphs 19(2)(a) and 19(2)(b) of Schedule 2 to the Telecommunications Act 1997 May 2019
MyRepublic Pty Ltd Breach of paragraphs 19(2)(a) and 19(2)(b) of Schedule 2 to the Telecommunications Act 1997 May 2019
Skymesh Pty Ltd Breach of paragraph 19(2)(b) of Schedule 2 to the Telecommunications Act 1997 May 2019
Spintel Pty Ltd Breach of paragraphs 19(2)(a) and 19(2)(b) of Schedule 2 to the Telecommunications Act 1997 May 2019
Southern Phone Company Ltd Breach of paragraphs 19(2)(a) and 19(2)(b) of Schedule 2 to the Telecommunications Act 1997 May 2019
TPG Internet Pty Ltd Breach of paragraph 19(2)(b) of Schedule 2 to the Telecommunications Act 1997 May 2019
V4 Telecom Pty Ltd Breach of paragraphs 19(2)(a) and 19(2)(b) of Schedule 2 to the Telecommunications Act 1997 May 2019
Telstra Corporation Ltd Breach of clauses 4.1.3 and 4.1.3(d) of the Telecommunications Consumer Protections Code (C628:2015)  Mar 2019
SingTel Optus Pty Limited  Breach of clauses 4.1.3 and 4.1.3(d) of the Telecommunications Consumer Protections Code (C628:2015)  Mar 2019
Vodafone Hutchison Australia Pty Limited Breach of clauses 4.1.3 and 4.1.3(d) of the Telecommunications Consumer Protections Code (C628:2015)  Mar 2019

Vodafone Australia Pty Ltd

Breach of subsection 101(1) of the Telecommunications Act 1997 and clauses 4.2.1, 4.2.11 and 4.2.25 of the Integrated Public Number Database Industry Code (C555:2017)

Feb 2019

Telstra Corporation Limited

Breach of subsection 101(1) of the Telecommunications Act 1997 and clauses 4.2.1, 4.2.11 and 4.2.25 of the Integrated Public Number Database Industry Code (C555:2017)

Feb 2019

Singtel Optus Pty Ltd

Breach of subsection 101(1) of the Telecommunications Act 1997 and clauses 4.2.1, 4.2.11 and 4.2.25 of the Integrated Public Number Database Industry Code (C555:2017)

Feb 2019

Symbio Networks Pty Ltd

Breach of subsection 101(1) of the Telecommunications Act 1997 and clauses 4.2.1, 4.2.11 and 4.2.25 of the Integrated Public Number Database Industry Code (C555:2017)

Feb 2019

TransACT Communications Pty Limited

Breach of subsection 101(1) of the Telecommunications Act 1997 and clauses 4.2.1, 4.2.11 and 4.2.25 of the Integrated Public Number Database Industry Code (C555:2017)

Feb 2019

TransACT Capital Communications Pty Ltd

 

Breach of subsection 101(1) of the Telecommunications Act 1997 and clauses 4.2.1, 4.2.11 and 4.2.25 of the Integrated Public Number Database Industry Code (C555:2017)

Feb 2019

Primus Telecommunications Pty Limited

Breach of subsection 101(1) of the Telecommunications Act 1997 and clauses 4.2.1, 4.2.11 and 4.2.25 of the Integrated Public Number Database Industry Code (C555:2017)

Feb 2019

Chime Communications Pty Ltd

Breach of subsection 101(1) of the Telecommunications Act 1997 and clauses 4.2.1, 4.2.11 and 4.2.25 of the Integrated Public Number Database Industry Code (C555:2017)

Feb 2019

Agile Pty Ltd

Breach of subsection 101(1) of the Telecommunications Act 1997 and clauses 4.2.1, 4.2.11 and 4.2.25 of the Integrated Public Number Database Industry Code (C555:2017)

Feb 2019

AAPT Limited

Breach of subsection 101(1) of the Telecommunications Act 1997 and clauses 4.2.1, 4.2.11 and 4.2.25 of the Integrated Public Number Database Industry Code (C555:2017)

Feb 2019

PowerTel Limited

Breach of subsection 101(1) of the Telecommunications Act 1997 and clauses 4.2.1, 4.2.11 and 4.2.25 of the Integrated Public Number Database Industry Code (C555:2017)

Feb 2019

Foxtel Management Pty Ltd

Breach of subsection 128(1) of the Telecommunications Act 1997 and paragraph 7(1)(a) of the Telecommunications (Consumer Complaints Handling) Industry Standard 2018.

Dec 2018

ACN Pacific Pty Ltd

Breach of subsection 128(1) of the Telecommunications Act 1997 and paragraph 7(1)(a) of the Telecommunications (Consumer Complaints Handling) Industry Standard 2018.

Dec 2018

Amnet Broadband Pty Ltd

Breach of subsection 128(1) of the Telecommunications Act 1997 and paragraph 7(1)(a) of the Telecommunications (Consumer Complaints Handling) Industry Standard 2018.

Dec 2018

Astron Communication and Information Services Pty Ltd

Breach of subsection 128(1) of the Telecommunications Act 1997 and paragraph 7(1)(a) of the Telecommunications (Consumer Complaints Handling) Industry Standard 2018.

Dec 2018

Aussie Broadband Pty Ltd

Breach of subsection 128(1) of the Telecommunications Act 1997 and paragraph 7(1)(a) of the Telecommunications (Consumer Complaints Handling) Industry Standard 2018.

Dec 2018

Australia Broadband Pty. Ltd.

Breach of subsection 128(1) of the Telecommunications Act 1997 and paragraph 7(1)(a) of the Telecommunications (Consumer Complaints Handling) Industry Standard 2018.

Dec 2018

Australian Phone and Internet Pty Ltd

Breach of subsection 128(1) of the Telecommunications Act 1997 and paragraph 7(1)(a) of the Telecommunications (Consumer Complaints Handling) Industry Standard 2018.

Dec 2018

Australian Private Networks Pty Ltd

Breach of subsection 128(1) of the Telecommunications Act 1997 and paragraph 7(1)(a) of the Telecommunications (Consumer Complaints Handling) Industry Standard 2018.

Dec 2018

BVivid Pty Ltd

Breach of subsection 128(1) of the Telecommunications Act 1997 and paragraph 7(1)(a) of the Telecommunications (Consumer Complaints Handling) Industry Standard 2018.

Dec 2018

Dodo Services Pty Ltd

Breach of subsection 128(1) of the Telecommunications Act 1997 and paragraph 7(1)(a) of the Telecommunications (Consumer Complaints Handling) Industry Standard 2018.

Dec 2018

Engin Pty Limited

Breach of subsection 128(1) of the Telecommunications Act 1997 and paragraph 7(1)(a) of the Telecommunications (Consumer Complaints Handling) Industry Standard 2018.

Dec 2018

Exetel Pty Ltd

Breach of subsection 128(1) of the Telecommunications Act 1997 and paragraph 7(1)(a) of the Telecommunications (Consumer Complaints Handling) Industry Standard 2018.

Dec 2018

Flip TV Pty Limited

Breach of subsection 128(1) of the Telecommunications Act 1997 and paragraph 7(1)(a) of the Telecommunications (Consumer Complaints Handling) Industry Standard 2018.

Dec 2018

Fuzenet Pty Ltd

Breach of subsection 128(1) of the Telecommunications Act 1997 and paragraph 7(1)(a) of the Telecommunications (Consumer Complaints Handling) Industry Standard 2018.

Dec 2018

iiNet Limited

Breach of subsection 128(1) of the Telecommunications Act 1997 and paragraph 7(1)(a) of the Telecommunications (Consumer Complaints Handling) Industry Standard 2018.

Dec 2018

Intelico Pty Ltd

Breach of subsection 128(1) of the Telecommunications Act 1997 and paragraph 7(1)(a) of the Telecommunications (Consumer Complaints Handling) Industry Standard 2018.

Dec 2018

Internode Pty Ltd

Breach of subsection 128(1) of the Telecommunications Act 1997 and paragraph 7(1)(a) of the Telecommunications (Consumer Complaints Handling) Industry Standard 2018.

Dec 2018

M2 Commander Pty Ltd

Breach of subsection 128(1) of the Telecommunications Act 1997 and paragraph 7(1)(a) of the Telecommunications (Consumer Complaints Handling) Industry Standard 2018.

Dec 2018

Mate Communicate Pty Ltd

Breach of subsection 128(1) of the Telecommunications Act 1997 and paragraph 7(1)(a) of the Telecommunications (Consumer Complaints Handling) Industry Standard 2018.

Dec 2018

Medion Australia Pty Limited

Breach of subsection 128(1) of the Telecommunications Act 1997 and paragraph 7(1)(a) of the Telecommunications (Consumer Complaints Handling) Industry Standard 2018.

Dec 2018

My Net Fone  Australia Pty Ltd

Breach of subsection 128(1) of the Telecommunications Act 1997 and paragraph 7(1)(a) of the Telecommunications (Consumer Complaints Handling) Industry Standard 2018.

Dec 2018

MyRepublic Pty Ltd

Breach of subsection 128(1) of the Telecommunications Act 1997 and paragraph 7(1)(a) of the Telecommunications (Consumer Complaints Handling) Industry Standard 2018.

Dec 2018

Singtel Optus Pty Ltd

Breach of subsection 128(1) of the Telecommunications Act 1997 and paragraph 7(1)(a) of the Telecommunications (Consumer Complaints Handling) Industry Standard 2018.

Dec 2018

OzTalk Communications Pty Ltd

Breach of subsection 128(1) of the Telecommunications Act 1997 and paragraph 7(1)(a) of the Telecommunications (Consumer Complaints Handling) Industry Standard 2018.

Dec 2018

Primus Telecommunications Pty Ltd

Breach of subsection 128(1) of the Telecommunications Act 1997 and paragraph 7(1)(a) of the Telecommunications (Consumer Complaints Handling) Industry Standard 2018.

Dec 2018

Simply NBN Pty Ltd

Breach of subsection 128(1) of the Telecommunications Act 1997 and paragraph 7(1)(a) of the Telecommunications (Consumer Complaints Handling) Industry Standard 2018.

Dec 2018

Skymesh Pty Ltd

Breach of subsection 128(1) of the Telecommunications Act 1997 and paragraph 7(1)(a) of the Telecommunications (Consumer Complaints Handling) Industry Standard 2018.

Dec 2018

SpinTel Pty Ltd

Breach of subsection 128(1) of the Telecommunications Act 1997 and paragraph 7(1)(a) of the Telecommunications (Consumer Complaints Handling) Industry Standard 2018.

Dec 2018

Tangerine Telecom Pty Ltd

Breach of subsection 128(1) of the Telecommunications Act 1997 and paragraph 7(1)(a) of the Telecommunications (Consumer Complaints Handling) Industry Standard 2018.

Dec 2018

Telstra Corporation Limited

Breach of subsection 128(1) of the Telecommunications Act 1997 and paragraph 7(1)(a) of the Telecommunications (Consumer Complaints Handling) Industry Standard 2018.

Dec 2018

TPG Internet Limited

Breach of subsection 128(1) of the Telecommunications Act 1997 and paragraph 7(1)(a) of the Telecommunications (Consumer Complaints Handling) Industry Standard 2018.

Dec 2018

Vividwireless Pty Ltd

Breach of subsection 128(1) of the Telecommunications Act 1997 and paragraph 7(1)(a) of the Telecommunications (Consumer Complaints Handling) Industry Standard 2018.

Dec 2018

Vodafone Hutchison Australia Pty Ltd

Breach of subsection 128(1) of the Telecommunications Act 1997 and paragraph 7(1)(a) of the Telecommunications (Consumer Complaints Handling) Industry Standard 2018.

Dec 2018

WestNet  Pty Ltd

Breach of subsection 128(1) of the Telecommunications Act 1997 and paragraph 7(1)(a) of the Telecommunications (Consumer Complaints Handling) Industry Standard 2018.

Dec 2018

Telstra Corporation Ltd  Breach of section 22 of the Telecommunications (Emergency Call Service) Determination 2009  Oct 2018 
Your Call Telecom Pty Ltd Breach of clause 4.1.1(d)(i) of the Telecommunications Consumer Protections Code C628:2015  Apr 2018 
EHW Technology Pty Ltd  Breach of clause 4.1.1(d)(i) of the Telecommunications Consumer Protections Code C628:2015  Apr 2018 
Easy Internet Services Pty Ltd  Breach of clause 4.1.1(d)(i) of the Telecommunications Consumer Protections Code C628:2015  Apr 2018 

Vodafone Hutchison Australia Pty Limited investigation

Breach of section 2.3 of the Telecommunications (Service Provider – Identity Checks for Prepaid Mobile Carriage Services) Determination 2013 (the Prepaid Determination) and subsection 101(1) of the Telecommunications Act 1997 

Jan 2018

FuzeNet Pty Ltd

Breach of clauses 8.1.1(c), 8.2.1(a)(ix), 8.2.1(a)(xi), 8.2.1(a)(xiii), 8.4.1(a)(v), 8.4.1(a)(vi), 8.4.1(a)(vii), 8.4.1(a)(x) of the Telecommunications Consumer Protections Code C628:2015 

Nov 2017

iTalkBB Australia Pty Ltd investigation

Breach of clauses 5.7.1, 5.7.1(c), 8.1.1(b) and 8.4 of the Telecommunications Consumer Protections Code C628:2015

Nov 2017

Crunch Tel Pty Ltd investigation

Breach of clauses 7.1, 7.2.2, 7.3, 7.4, 7.5.1(a) and 7.6 of the Telecommunications Consumer Protections Code C628:2015

Oct 2017

Direct Connect Pty Ltd

Breaches of clauses 3.2.1, 4.1.1(a) and 4.1.1(d) of the Telecommunications Consumer Protections Code C628:2015

Mar 2017

Novatel Telecommunications Pty Ltd trading as NetCube

Breach of clauses 8.2.1(a)(ix), 8.5.1(a)(iv) and 8.5.1(a)(x) of the Telecommunications Consumer Protections Code C628:2012

Breach of clauses 6.9.1(a), 8.2.1(a)(viii), 8.4.1(a)(iv), 8.4.1(a)(vii), 8.4.1(a)(viii) and 8.4.1(a)(x) of the Telecommunications Consumer Protections Code C628:2015

Dec 2016

Exceed Connect

Breaches of clauses 7.2 and 7.4 of the Telecommunications Consumer Protections Code C628:2012

Apr 2016

Macquarie Telecom

Breach of subsection 101(1) of the Telecommunications Act 1997 and clauses 5.1, 5.2, 5.6 and 5.12 of the Independent Public Number Database Industry Code (C555:2008)

Apr 2016

Lycamobile Pty Ltd

Breach of clauses 8.2.1(a)(ix), 8.5.1(a)(iv) and 8.5.1(a)(vii) of the Telecommunications Consumer Protections Code C628:2012

Feb 2016

 

Live Connected Pty Ltd

Breach of clause 6.4.1(a) of the Telecommunications Consumer Protections Code C628:2012

Dec 2015

Vaya Pty Ltd 

Breach of clause 6.4.1(a) of the Telecommunications Consumer Protections Code C628:2012

Dec 2015

Southern Phone Company Limited

Breach of clause 4.6.3 of the Telecommunications Consumer Protections Code C628:2012, clause 5.12 of the Integrated Public Number Database (IPND) Industry Code C555:2008 and subsection 101(1) of the Telecommunications Act 1997

Jun 2015 

Tele-Talk Pty Ltd

Breach of clause 6.4.1(a) of the Telecommunications Consumer Protections Code C628:2012

Jun 2015

SoleNet Pty Ltd 

Breach of clauses 7.2, 7.3, 7.4 and 7.8 of the Telecommunications Consumer Protections Code C628:2012 

May 2015

Business Class Telecom

Breach of clauses 4.3.6, 7.2.1, 7.3.1, 7.4.1 and 7.8.1 of the Telecommunications Consumer Protections Code C628:2012

Feb 2015

Sure Telecom Pty Ltd 

Breach – clauses 4.1.1, 4.3.1, 4.3.2, 4.3.3, 4.3.4, 4.3.5, 4.3.6, 7.2.1, 7.3.1 and 7.4.1 of the Telecommunications Consumer Protections Code C628:2012  

Oct 2014

Dodo Services Pty Ltd

Breach of clause 6.5.2 of the Telecommunications Consumer Protections Code C628:2012

Jun 2014

Telco Service Holdings Pty Ltd

Breach of clause 4.6.3 of the Telecommunications Consumer Protections Code

May 2014

Lycamobile Pty Ltd

Breach - clause 6.4.1 of the Telecommunications Consumer Protections Code C626:2007, Breach – clause 5.5.1 of the Telecommunications Consumer Protections Code C628:2012

May 2014

Telstra Corporation Ltd

Breach of clause 4.6.3, Telecommunications Consumer Protections Code C628:2012

Mar 2014

Telstra Corporation Ltd

Breaches of several regulatory requirements related to the consultation process undertaken on eight payphone removals.

Jan 2014

Live connected Pty Ltd

Breaches of clauses 5.7.1(c), 6.9.1(a) and 8.2.1(a)(v)

Jan 2014

UTel Networks Pty Ltd

Breaches of various clauses of Chapter 3, 4, 7 and 8 of the Telecommunications Consumer Protections Code C628:2012

Jan 2014

Gazal Telecom Australia Pty Ltd

Breaches of clauses 4.3.5(b), 4.3.5(d), 4.4.3(a), 7.3.1(g), 7.4.1(a)(ii) and 7.4.1(a)(iv) of the Telecommunications Consumer Protections Code C628:2012

Jan 2014

Telcomo Pty Ltd

Breaches of clauses 4.1.3(j), 4.3.1, 4.3.1(a),4.3.1(b), 4.3.2, 4.3.3(a), 4.3.4(a), 4.3.5(b),4.3.5(d),7.2.1(a), 7.3.1(a) and 7.3.1(g), of the Telecommunications Consumer Protections Code C628:2012

Jan 2014

Telstra Corporation Ltd

Breach - clause 6.4.1 of the Telecommunications Consumer Protections Code C628:2007

Aug 2013

Telstra Corporation Ltd

Compliance with clause 8.2.1(a)(xiii) of the Telecommunications Consumer Protections Code C628:2012

29 Jul 2013

Optus Mobile Pty Ltd

Compliance with clause 8.2.1(a)(xiii) of the Telecommunications Consumer Protections Code C628:2012

29 Jul 2013

Vodafone Network Pty Ltd and Vodafone Pty Ltd

Compliance with clause 8.2.1(a)(xiii) of the Telecommunications Consumer Protections Code C628:2012

29 Jul 2013

AAPT Ltd

Breach - clause 6.8.1 of the Telecommunications Consumer Protections Code C628.2007

24 Apr 2013

Nodus Internet Pty Ltd

Breach - section 128 of the Telecommunications (Consumer Protection and Service Standards) Act 1999

27 Nov 2012

Funnel Web Internet Service Provider

Breach - section 128 of the Telecommunications (Consumer Protection and Service Standards) Act 1999

27 Nov 2012

Wobygong Pty Ltd

Breach - clauses 8, 9, 10(b), 10(d), 17, and 19 of Schedule 3 of the Telecommunications  Act 1997 and s4.11 and s4.27 of the Telecommunications Code of Practice 1997

15 Nov 2012

Telstra Corporation Ltd

Breach - clause 6.8.1 of the Telecommunications Consumer Protections Code C628.2007

29 Jun 2012

Vodafone Pty Ltd

Breach - clauses 9.1.1(e), 9.1.8, 3.2.1, 4.2.4(a)(iii) and 6.8.1 of the Telecommunications Consumer Protections Code

21 Dec 2011

Vodafone Network Pty Ltd

Breach - clauses 9.1.1(e), 9.1.8, 3.2.1, 4.2.4(a)(iii) and 6.8.1 of the Telecommunications Consumer Protections Code

21 Dec 2011

Seven Network (Operations) Ltd
(981 kb)

Breach - subclauses 3.1.2(d)(i), 3.2.2,3.2.4(c) and 4.1.3(e) of the Mobile Premium Services Industry Code

17 Oct 2011

Azspa Pty Ltd

Breach - subclauses 5.1.8 and 7.1.3(a)(ii) of the Mobile Premium Services Industry Code

24 Dec 2010

Jada Mobile Services Ltd

Breach - subclauses 4.1.3(c), 4.1.3(i), 4.1.5(b), 4.4.2(d), 4.4.3(a)(iii)(D), 4.4.9 and 7.1.3(a)(ii) of the Mobile Premium Services Industry Code

13 Dec 2010

Elysium Hills Pty Ltd

Breach - subclauses 3.1.2(d)(i), 3.1.2(d)(ii), 3.2.4(b)(ii), 3.2.4(c), 3.3.3(c), 4.1.1(c) and 4.1.1(d) of the Mobile Premium Services Industry Code

16 Nov 2010

AO Australia Online

Breach - subclauses 3.1.2(a)(i)(B), 3.1.2(a)(ii), 3.1.2(a)(iii), 3.1.2(d)(i), 3.1.2(d)(ii), 3.1.8, 3.1.9, 3.1.11, 3.2.4(a)(ii), 3.2.4(b)(i), 3.2.4(b)(ii), 3.2.4(c), 3.3.3(b), 3.3.3(b)(ii), 3.3.3(c), 3.3.3(e), 4.1.3(c), 4.1.3(f), 4.1.3(i), 4.1.5(b), 4.1.6(a), 4.1.7, 4.4.3(b), 4.4.6(c), 4.4.9, 5.1.8, and 7.2.5 of the Mobile Premium Services Code

9 Nov 2010

Nine Network Australia

Breach - subclause 3.1.2(d)(i) of the Mobile Premium Services Code

9 Nov 2010

Mobile Finger Pty Ltd

Breach - subclauses 3.1.2(a)(viii), 3.2.3(c)(i), 4.1.1(c) and 4.1.1(d) of the Mobile Premium Services Code

8 Nov 2010

Singtel Optus Pty Ltd

Breach - subclauses 3.1.2(a), 3.1.2(d)(i), 3.2.3(b)(i) of the Mobile Premium Services Code

29 Oct 2010

Storacall Technology Pty Ltd

Breach - subclauses 3.1.2(a)(ii), 3.1.2(d)(i), 3.2.4(b)(i), 3.2.4(c), 3.3.3(b) and 3.3.3(e) of the Mobile Premium Services Code

29 Oct 2010

Switchfire Pty Ltd

Breach - subclauses 3.1.2(d)(ii), 3.1.9(b), 3.2.3(b)(ii), 3.2.4(b)(ii), 3.3.3(e) of the Mobile Premium Services Code

20 Aug 2010

Prime Focus Enterprises Pty Ltd

Breach - subclause 3.1.2(d)(i) of the Mobile Premium Services Code

20 Aug 2010

Omnicall Australia Pty Ltd

Breach - subclause 3.1.2(d)(i) of the Mobile Premium Services Code

12 July 2010

SMS Central Australia Pty Ltd

Breach - subclauses 3.1.2(d)(i), 3.2.4(c), 4.1.1(c), 4.1.1(d), 4.1.2(a) and 4.1.2(b) of the Mobile Premium Services Code

10 Jun 2010

Prime Focus Enterprises Pty Ltd

Breach - subclauses 3.1.2(d)(i), 4.1.1(c) and 4.1.1(d) of the Mobile Premium Services Code

10 Jun 2010

Global One Mobile Entertainment Pty Ltd

Breach - subclause 3.3.3(d) of the Mobile Premium Services Code

10 Jun 2010

Seven Network (Operations) Limited

Breach - subclauses 3.1.2(d)(i), 3.2.2 and 3.2.3(a) of the Mobile Premium Services Code

10 Jun 2010

Crystal's Gifted Psychics Pty Ltd

Breach - subclauses 3.1.2(d)(i); 4.1.1(c), and 4.1.1(d) of the Mobile Premium Services Code

1 Jun 2010

Referenced items

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