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Communications and media in Australia: How we communicate

This interactive report, Communications and media in Australia: How we communicate, shows the ways we connect and interact using fixed-line and mobile phones, communications apps and social media. It is part of the Communications and media in Australia series.

How we communicate

How we communicate

  • From texting to mobile phone calls, emails, messaging/calling apps and social media, we are now using more services to connect than ever. Nearly three-quarters (74%) of Australian adults used 5 or more communication services in the 6 months to June 2020.
  • Mobile phones are by far our most popular communication device, with 99% of Australian adults now using one.
  • However, less of us are using fixed-line home phones ­– down from 54% in 2017 to 40% in 2020.

The rise of communication apps

The rise of communication apps

  • Australians are increasingly turning to communication apps to make voice and video calls or send messages. This rose from 67% of adult internet users in 2019 to 77% in 2020. Facebook Messenger was the most commonly used app – used by 66% of internet users, followed by Zoom (43%). 

Use of social networking sites

Use of social networking sites

  • Facebook continues to be the most used social networking site, with 93% of social networkers using the platform. Overall, 72% of Australian adults used a social networking site.
  • Over a third (36%) of us increased our use of social networking sites after the introduction of the COVID-19 restrictions in March 2020.

Increased satisfaction with communication services

Increased satisfaction with communication services

  • Overall satisfaction levels with mobile phone, home internet and fixed-line services have increased, compared to 2019.

About the report 

This report is part of the ACMA research program, which provides evidence to inform our decision making.

View information about the methodology used for the report.

Accessing the data

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Download data files for the information contained in this report. 

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