How we communicate
- From texting to mobile phone calls, emails, messaging/calling apps and social media, we are now using more services to connect than ever. Nearly three-quarters (74%) of Australian adults used 5 or more communication services in the 6 months to June 2020.
- Mobile phones are by far our most popular communication device, with 99% of Australian adults now using one.
- However, less of us are using fixed-line home phones – down from 54% in 2017 to 40% in 2020.
The rise of communication apps
- Australians are increasingly turning to communication apps to make voice and video calls or send messages. This rose from 67% of adult internet users in 2019 to 77% in 2020. Facebook Messenger was the most commonly used app – used by 66% of internet users, followed by Zoom (43%).
Use of social networking sites
- Facebook continues to be the most used social networking site, with 93% of social networkers using the platform. Overall, 72% of Australian adults used a social networking site.
- Over a third (36%) of us increased our use of social networking sites after the introduction of the COVID-19 restrictions in March 2020.
Increased satisfaction with communication services
- Overall satisfaction levels with mobile phone, home internet and fixed-line services have increased, compared to 2019.
About the report
This report is part of the ACMA research program, which provides evidence to inform our decision making.
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