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National Self-Exclusion Register – provider obligations

Licenced interactive wagering providers have obligations under Part 7B of the Interactive Gambling Act 2001 in relation to the National Self-Exclusion Register.

Civil and criminal penalty provisions will help deter wagering providers from:

  • Providing a licensed interactive wagering service to a registered person.
  • Opening a new account for a registered person.
  • Providing direct marketing material to a registered person. This includes email, SMS and telephone calls.
  • Disclosing information about a registered person for marketing purposes.
  • Disclosing protected information without authorisation.
  • Providing an incentive to a person with the intention of influencing them not to register or to cease being registered.

Additional obligations

The penalty provisions also help ensure that wagering providers:

  • Have a computer and internet connection so they can connect to the register.
  • Close any account held by a registered person as soon as possible, and pay any credit balance to them.

We will work with the industry as the register is developed to help it meet its obligations.

Once the register is ready, we will bring in a compliance and enforcement program to make sure the industry follows the new rules.

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