- 1Consultation opens17 Nov 2021
- 2Consultation closes15 Dec 2021
- 3Outcome and submissions published07 Apr 2022
On 1 April 2022, we made the Telecommunications Service Provider (Customer Identity Authentication) Determination 2022.
Scams over telco networks are a significant problem. They cause financial and emotional harm to victims and undermine confidence in telecommunications networks.
Scammers are targeting telco providers’ customer identity verification processes.
We are consulting on new rules to prevent unauthorised interactions on customers’ telecommunications services and accounts.
The new rules will complement safeguards in the Telecommunications (Mobile Pre-Porting Additional Identity Verification) Industry Standard 2020.