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Proposal to make Telecommunications Service Provider (Customer Identity Verification) Determination 2021 - consultation 39/2021

We invite your comments on the proposed new customer identity verification rules.

Consultation number
IFC 39/2021
Closing in 12 days (15 December 2021)
In progress
  • 1

    Consultation opens

    17 Nov 2021
  • 2

    Consultation closes

    15 Dec 2021

Key documents

The issue

Scams over telco networks are a significant problem. They cause financial and emotional harm to victims and undermine confidence in telecommunications networks.

Scammers are targeting telco providers’ customer identity verification processes.

We are consulting on new rules to prevent unauthorised interactions on customers’ telecommunications services and accounts.

The new rules will complement safeguards in the Telecommunications (Mobile Pre-Porting Additional Identity Verification) Industry Standard 2020.

Have your say

We invite comments from interested stakeholders on the draft service provider determination by Wednesday 15 December 2021.

Publication of submissions

Read about the ACMA’s policy regarding the publication of submissions

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